Please read steps below to learn how to resolve appointments with Rejected EVV Status. Please note that appointments need to be reapproved Appointment List > EVV Billing View > Actions > [Approve for EVV]. If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com
Rejected Reason | Resolution | |
---|---|---|
1 | The Provider cannot be null. The record is being rejected. | Please check if a valid Medicaid ID is added to Company Account > Basic Information > MedicaidID |
2 | The ProviderID format is incorrect. The record should satisfy this regular expression [${regexp}]. Invalid Value | Please check if a valid Medicaid ID is added to Company Account > Basic Information > MedicaidID |
3 | The ClientID value is incorrect. The length should be between ${min} and ${max}. The ClientID format is incorrect. The record should satisfy this regular expression [${regexp}]. Invalid Value | Please check if a valid Insured Id is added to Client Profile > Funder > Medicaid Funder (or Funder who will have Sandata Setting on) > Insured ID |
4 | The ClientFirstName value is incorrect. | Please check if a valid client’s first name exists in Client Profile > Client Info > Demographics > Client First Name. First Name should not be greater than 30 characters |
5 | The ClientMiddleInitial value is incorrect. | Please check if a valid client’s middle initial exists in Client Profile > Client Info > Demographics > Middle Initial. Middle Initial should not be greater than 3 characters. |
6 | The ClientLastName value is incorrect. | Please check if a valid client’s last name exists in Client Profile > Client Info > Demographics > Last Name. Last Name should not be greater than 30 characters |
7 | The ClientMedicaidID value is incorrect. | Please check if a valid Insured Id is added to Client Profile > Funder > Medicaid Funder (or Funder who will have Sandata Setting on) > Insured ID |
8 | The ClientIdentifier format is incorrect. | Please check if a valid Insured Id is added to Client Profile > Funder > Medicaid Funder (or Funder who will have Sandata Setting on) > Insured ID |
9 | The ClientAddressLine1 value is incorrect. The ClientAddressLine1 cannot be null. The ClientAddressLine1 format is incorrect. | Please ensure a valid address is added to the Client Profile > Demographics > Address Line 1. Address Line 1 cannot be more than 30 characters. |
10 | The ClientCity value is incorrect. The ClientCity cannot be null. The ClientCity format is incorrect. | Please ensure a valid address is added to the Client Profile > Demographics > City. City cannot be more than 30 characters. |
11 | The ClientState value is incorrect. The ClientState cannot be null. The ClientState format is incorrect. | Please ensure a valid address is added to the Client Profile > Demographics > State. State cannot be more than 30 characters. Please check that the state field has two Character standard abbreviation. |
12 | The ClientZip value is incorrect. The ClientZip cannot be null. The ClientZip format is incorrect. | Please ensure a valid address is added to the Client Profile > Demographics > Zip. Please ensure a 9 digit zip code is entered. If additional 4 digits are not known, provide zeros |
13 | The EmployeeLastName the length should be between 1 and 30. The record is being rejected. The EmployeeLastName cannot be NULL. The EmployeeLastName format is incorrect. | Please ensure a valid Last Name is added to the Staff Member Profile > General Information. |
14 | The EmployeeFirstName the length should be between ${min} and ${max}. The record is being rejected. The EmployeeFirstName cannot be NULL. The EmployeeFirstName format is incorrect. The record should satisfy this regular expression. Invalid Value | Please ensure a valid First Name is added to the Staff Member Profile > General Information. |
15 | The EmployeeEmail value exceeds the maximum length of 64 characters. The EmployeeEmail expected format is not correct. | Please ensure a valid email address (Format: xxx@xxx.xxx) is added to the Staff Member Profile > General Information. |