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Please reach out to your Account Manager or the Rethink Support team at support@rethinkbh.com to enable EVV for your account in Rethink.

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  1. Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Ensure or Check the Verify Permissions is checked

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Schedule Appointments in the Individual Calendar for the clients in Rethink’s website.

Ensure the Medicaid ID # is populated for Staff Members who will be performing the services.

Please note by not populating the Medicaid ID # for the provider may result in a Claim Denial.

  1. You can update the Medicaid ID # under Staff Member Profile > General Information > Medicaid ID

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Ensure the Medicaid ID # for Client Funder is populated

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