Please reach out to your Account Manager or the Rethink Support team at support@rethinkbh.com to enable EVV for your account in Rethink.
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Navigate to Staff Members > General Information
Add National Provider Identifier (NPI) same that is used for HHAexchange
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2. Ensure the Medicaid ID # is populated for Staff Members who will be performing the services.
b. You can update the Medicaid ID # under Staff Member Profile > General Information > Medicaid ID
Please note by not populating the Medicaid ID # for the provider may result in a Claim Denial.
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3) Users Clocking In/ Clocking Out should have Verify Appointments permission
Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Ensure or Check the Verify Permissions is checked
Schedule Appointments in the Individual Calendar for the clients in Rethink’s website.
4) Ensure the Medicaid ID # is populated for Staff Members who will be performing the services.
Please note by not populating the Medicaid ID # for the provider may result in a Claim Denial.
You can update the Medicaid ID # under Staff Member Profile > General Information > Medicaid ID
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Ensure the Medicaid ID # for Client Funder is populated
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5) Funders associated with appointments requiring EVV should have the EVV Verification Setting to HHAexchange
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