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If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com
Caregiver Error Message
Error |
Code | Error Message | Action |
102001 | Provider Tax ID is required |
If the Tax ID is missing review to ensure the correct Tax ID is included under Tax ID. Navigate to - Company Account > Basic Information > Tax Id |
3
102002 | Provider is not found based on Provider Tax ID |
The Provider was not found. Provide the correct federal Tax ID.
Review to ensure correct Tax ID is added Navigate to - Company Account > Basic Information > federal Tax |
4
ID | |
102003 | Provider is not active |
Use a Provider that is active
Ensure that the Tax ID entered is Active. Navigate to - Company Account > Basic Information > Tax |
Id |
102004 |
|
Invalid Provider Tax ID format | Review |
to ensure that Tax ID only contains numeric values with no special characters in a required format. If |
it’s not in the required format, please make the changes. Format: 999999999 |
102005 | Invalid Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102006 | Multiple Caregiver records found based on Qualifier value. Please provide unique identifier | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102007 | Unique Caregiver identifier in the external system is required | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102008 | Caregiver's SSN is required |
send a default value of ‘999999999’ for
Please review to ensure the social security number field has a default value of 999999999 Format should exceed 9 digits: 999999999 |
|
102009 | Invalid Caregiver's SSN format |
Kindly ensure that the default value for SSN is in the correct format. Format should exceed 9 digits: 999999999 |
If you still receive this error message then reach out to Rethink support if you receive this error. support@rethinkbh.com | |
102010 | Caregiver's Date of Birth is required |
Review to ensure Date of Birth is entered for the Staff. Date of birth should be correct format (MM/DD/YYYY) Navigate to - Staff Profile > General Information> Date of Birth Format: |
(MM |
/DD/YYYY) | |
102011 | Caregiver's Date of Birth value should be less than current date |
Review and ensure the Caregiver's Date of Birth should not be used as a date in the future & should be less than the current date. Navigate to - Staff Profile > General Information> Date of Birth Format: |
(MM |
/DD/YYYY) |
102012 | Caregiver's Last Name is required |
Review and ensure the Caregiver's Last Name |
is entered. Navigate to - Staff Member Profile> General Information > Last Name |
102013 | Caregiver's FirstName is required |
Review and ensure the Caregiver's First Name is entered. Navigate to - Staff Member Profile> |
General Information > First Name |
| |
102014 | Caregiver's Gender Is required |
Review and ensure to include the Caregiver’s Gender Navigate to - Staff Member Profile > Attributes > Gender |
102015 | Invalid Caregiver's Gender value |
Review and ensure the Caregiver's has correct Gender |
Include the Caregiver's Gender
include Navigate to - Staff Member Profile > Attributes > Gender |
102016 |
Invalid Caregiver's Email Format |
Review and ensure the Caregiver's email data is added in the correct format. Navigate to - Staff Member Profile> General Information > email Format: jjjjd@axyz.com |
102017 |
Invalid Caregiver's Phone Number Format | Ensure to add phone number data is in the required format |
without any special characters (Format – 9898878776) Navigate to - Staff Member Profile> General Information > Phone Number |
Format - 9898878776
19102018 | Caregiver's Type is required | Please contact |
Rethink Support support@rethinkbh.com |
102019 | Invalid Caregiver's Type value | Please contact |
Rethink Support support@rethinkbh.com |
102020 | You cannot change the type of a Caregiver that has been previously assigned to a visit. | Please contact |
Rethink Support support@rethinkbh.com |
102021 | Caregiver's Professional License Number is required |
Review and ensure that Caregiver's Professional License Number is included Navigate to - Staff Profile > General Information > Medicaid ID |
102022 | Caregiver's Hire Date is required | Please contact to Rethink Support support@rethinkbh.com |
102023 | State is required |
Review and ensure that Caregiver's State |
is included as NJ Navigate to - Staff Profile > General Information > NJ |
102024 | Zip Code is required |
Review and ensure that Caregiver's Zip Code |
is added Navigate to - Staff Profile > General Information > Zip |
102025 |
Invalid Zip Code format | Ensure to add zip code data in the required format. Make |
the required changes if the format is incorrect. Format - "071011111" |
102026 | Records that are created with a specific ClientID must be updated using the same ClientID | Call API with correct ClientID. |
102027 | ClientID does not have access permission to update the Provider's Caregiver record |
Resolve permission issue. |
|
102028 | Caregiver with same SSN already exists. | Provide unique Caregiver SSN or default SSN value (999999999) |
30
102029 | Length of the External ID cannot exceed 20 characters | Please reach out to Rethink support support@rethinkbh.co as it |
may be possible that external ID exceeds 20 characters. |
102999 | Can occur if there is an interruption in service. | Contact HHAeXchange to |
rectify this issue. edisupport@hhaexchange.com |