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If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com
Caregiver Error Message
Miloni Jagushte (Unlicensed) Do Error Codes get populated in the Rejected Reason? I would rename it is Rejected Reason instead of Error Message since that is the term used in Rethink.
For all actions, they will need to reapprove after they fix. So please add that after Navigate statement.
Some error messages include SSN…I do not think we track this in our system. So that needs to be removed.
Error Code | Error Message | Action |
102001 | Provider Tax ID is required | If the Tax ID is missing review to ensure the correct Tax ID is included under Tax ID. Navigate to - Company Account > Basic Information > Tax Id |
102002 | Provider is not found based on Provider Tax ID | Review to ensure correct Tax ID is added Navigate to - Company Account > Basic Information > federal Tax ID |
102003 | Provider is not active | Ensure that the Tax ID entered is Active. Navigate to - Company Account > Basic Information > Tax Id |
102004 |
Invalid Provider Tax ID format | Review to ensure that Tax ID only contains numeric values with no special characters in a required format. If it’s not in the required format, please make the changes. Format: 999999999 |
102005 | Invalid Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102006 | Multiple Caregiver records found based on Qualifier value. Please provide unique identifier | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102007 | Unique Caregiver identifier in the external system is required | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102008 | Caregiver's SSN is required | Please review to ensure the social security number field has a default value of 999999999 Format should exceed 9 digits: 999999999 |
102009 | Invalid Caregiver's SSN format | Kindly ensure that the default value for SSN is in the correct format. Format should exceed 9 digits: 999999999 If you still receive this error message then reach out to Rethink support if you receive this error. support@rethinkbh.com |
102010 | Caregiver's Date of Birth is required | Review to ensure Date of Birth is entered for the Staff. Date of birth should be correct format (MM/DD/YYYY) Navigate to - Staff Profile > General Information> Date of Birth Format: (MM/DD/YYYY) |
102011 | Caregiver's Date of Birth value should be less than current date | Review and ensure the Caregiver's Date of Birth should not be used as a date in the future & should be less than the current date. Navigate to - Staff Profile > General Information> Date of Birth Format: (MM/DD/YYYY) |
102012 | Caregiver's Last Name is required | Review and ensure the Caregiver's Last Name is entered. Navigate to - Staff Member Profile> General Information > Last Name |
102013 | Caregiver's FirstName is required | Review and ensure the Caregiver's First Name is entered. Navigate to - Staff Member Profile> General Information > First Name
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102014 | Caregiver's Gender Is required | Review and ensure to include the Caregiver’s Gender Navigate to - Staff Member Profile > Attributes > Gender |
102015 | Invalid Caregiver's Gender value | Review and ensure the Caregiver's has correct Gender include Navigate to - Staff Member Profile > Attributes > Gender |
102016 |
Invalid Caregiver's Email Format | Review and ensure the Caregiver's email data is added in the correct format. Navigate to - Staff Member Profile> General Information > email Format: jjjjd@axyz.com |
102017 |
Invalid Caregiver's Phone Number Format | Ensure to add phone number data is in the required format without any special characters (Format – 9898878776) Navigate to - Staff Member Profile> General Information > Phone Number |
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