We need to include an account setting option to select Log Rocket technology on the profile pages of our Users.
User Stories:
As a User who often has trouble explaining what went wrong while using a digital product, I need a way to re-create my series of interactions so that I can show a customer support representative what happened and get my issue resolved quicker.
As a Rethink employee who provides the highest level of care to our Users, I need a way to see a re-creation of a customer issue so that I can assess the problem and begin the solution process on behalf of the User.
As a Rethink developer who fixes “bugs” in our digital products, I need a way to see a re-creation of a customer issue so that I can assess if the interactions are functioning correctly.
As a Rethink product specialist who writes the specifications for our products, I need a way to see a re-creation of a customer issue so that I know if updates to the specifications are necessary for the product’s success.
Acceptance Criteria:
Given I am a current user on the Education Platform, I will see the Service Replay pop-up when I first log into my account.
Given I am a new user setting and I did not make a selection for Log Rocket on my profile page, I will see the Service Replay pop-up when I first log into my account.
Design: https://www.figma.com/file/gdwMnbpudJxuzVrORrOGvd/Ed-Member-Site-UX?node-id=19234%3A22533019279%3A226152https://www.figma.com/file/gdwMnbpudJxuzVrORrOGvd/Ed-Member-Site-UX?node-id=19234%3A22814219234%3A225330https://www.figma.com/file/gdwMnbpudJxuzVrORrOGvd/Ed-Member-Site-UX?node-id=19279%3A22615219234%3A228142
Section 1: Profile Page Default Setting
UI:
Upon entering the Profile Page, the User will see the Service Replay preference selection option in the default setting of On.
To select YesOn, User leaves toggle in the default setting.
Alternatively, To select On when the toggle is in Off state, the User clicks the toggle.
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To disable Log-Rocket when the toggle is in the default setting, User clicks to turn on togglethe toggle.
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To find out more information about Service Replay, the User clicks on or hovers over the information symbol.
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The Pop-Up message appears.
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To remove the more information pop-up, the User clicks away or moves away from the pop-up.
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Business Rules:
New and current Users with access to the Education Platform will see the Service Replay preference selection options on their Profile Page.
New and current Users without access to the Education Platform will not see the Service Replay preference selection options on their Profile Page.
Clicking on toggle enables Service ReplayThe default setting is to have Service Replay (Log-Rocket) enabled for all Users. (See Yes On state image)
A non-selection leaves the toggle off If the default setting is in the default state and does not enable Service Replay.
Non-selection triggers the Service Replay Pop-Up. (See Service Replay Pop-Up.)
Clicking on or hovering over the information symbol triggers the pop-up information message. (See hover state image)
Clicking away from or moving away from the information pop-up makes it disappear.
Yes box works as a toggleOn state, then Service Replay (Log-Rocket) is enabled.
Clicking on toggle changes the On state to the Off state and disables Service Replay (Log Rocket). (See Off state image)
A non-selection leaves the toggle on in the default state and enables Service Replay (Log-Rocket).
Users can change their selections of Yes On/Off as many times as they would like in as many instances as they would like.
If a User first selects Yes to enable Service Replay and then returns to the Profile screen at some later time and de-selects Yesmakes no changes to the the default On state and then changes it to the Off state, Service Replay will be disabled from that instance forward although the Service Replay will have captured video for the time that it was active.
User retains full functionality of the platform regardless of their preference choice for Service Replay.
Clicking on or hovering over the information symbol triggers the pop-up information message. (See hover state image)
Clicking away from or moving away from the information pop-up makes it disappear.