Please reach out to your Account Manager or the Rethink Support team at support@rethinkbh.com to enable EVV for your account in Rethink.
...
Navigate to Company Account > Basic Information
Navigate to the Name field & Update the Company Name to EXACTLY MATCH the Name in the HHAexchange
Add Federal Tax ID same that is used for HHAexchange
Add National Provider Identifier (NPI) same that is used for HHAexchange
Navigate to the Medicaid ID field & add / update EXACTLY MATCH the Medicaid ID in the HHAexchange
...
2) Staff Members -
Navigate to Staff Members > General Information
Add National Provider Identifier (NPI) same that is used for HHAexchange
...
2. Ensure the Medicaid ID # is populated for Staff Members who will be performing the services.
b. You can update the Medicaid ID # under Staff Member Profile > General Information > Medicaid ID
Please note by not populating the Medicaid ID # for the provider may result in a Claim Denial.
...
3) Users Clocking In/ Clocking Out should have Verify Appointments permission
Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Ensure or Check the Verify Permissions is checked
Schedule Appointments in the Individual Calendar for the clients in Rethink’s website.
4) Ensure the Medicaid ID # for Client Funder is populated for Staff Members who will be performing the services.
Please note by not populating the Medicaid ID # for the provider may result in a Claim Denial.
You can update the Medicaid ID # under Staff Member Profile > General Information > Medicaid ID
...
Ensure the Medicaid ID # for Client Funder is populated
Client Funder > select the desired funder > Add Insured’s ID
...
5) Funders associated with appointments requiring EVV should have the EVV Verification Setting to HHAexchange
...