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🎯 Objective

Provide consultations by full-time or part-time BCBA (therapists) with Parenting users, and eventually Professional users

\uD83D\uDCCA Success metrics

Goal

Metric

Increase user satisfaction

Consultation NPS (clinical)

Increase consultations

Number of consultation scheduled (product)

\uD83D\uDDD2 Requirements

Requirement

User Story

Importance

Notes

Access to parenting consultations

Parents can access a page dedicated to consultations, so they can have one place to schedule and manage consultations

CRITICAL

Experts tab on main nav

Schedule consultations

Parents can schedule, reschedule, or cancel a consultation, so they can manage their upcoming consultations

CRITICAL

Schedule a Call CTA, Upcoming Sessions

Send messages

Parents can send and receive messages with their BCBAs, so they can provide or receive additional info regarding their consultations

CRITICAL

Include attachments

View all experts

Parents can view all BCBAs, so they can pick the best fit for their needs

CRITICAL

Meet All Experts

Get notifications

Parents can receive email and/or text alerts regarding updates to consultations, so they can be reminded of any updates, messages, or upcoming consultations

CRITICAL

Email, text

\uD83C\uDFA8 User interaction and design

(question) Open Questions

Question

Answer

Date Answered

(warning) Out of Scope

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