Pre/Post Assessments 2023 - Parenting

🎯 Value

Measure the outcome of our content and consultation offering to our users over time, per client

📝 Background

• Need to measure the impact of our Parenting solution for users over time

• Leverage clinically-based assessments to prompt user response

• Track user response on a Team and individual level to see response score over time

• Allow CS, Sales, and Marketing to talk about data and its value to clients

• Provide opportunities for RethinkCare and clients to use data to help end users in recommendations, activities, etc.

🧠 Strategy

• 2 simple, multi-question assessments in targeting parenting solution

  • Parenting Stress

  • Parenting Confidence

  • Prompted prior to user engaging in any parenting content

• Inspired by clinically validated assessments

  • Pre-assessment before the first session or consultation

  • Post-assessment 60 days after pre-assessment

    • Continue to prompt after every 30 days since prior post-assessment

• Capturing and surfacing results for internal team for now

  • Internal can see the response of each user (inc. team, time stamp, device)

  • Only provide aggregate data to clients to provide user privacy

  • Provide report on demand, either continuously or option in Jrich for direct export based on time frame and client

Requirements

User story:

As a parent, I would like to take assessments to

User flow:

Title: Parental Stress

Prompt:

• Before user watches any session OR schedule a consultation

• 60 days post enrollment

• 90 days post enrollment

• 120 days post enrollment

• 180 days post enrollment

 The assessment is measured on a 5 point scale (0 = strongly disagree 1 = disagree 2 = undecided 3 = agree 4 = strongly agree) 

The assessment questions include: 

1. I am happy in my role as a parent 

1. Caring for my child(ren) sometimes takes more time and energy than I have to give. 

1. I sometimes worry whether I am doing enough for my child(ren). 

1. I feel close to my child(ren). 

1. The behaviour of my child(ren) is often embarrassing or stressful to me. 6. I feel overwhelmed by the responsibility of being a parent

Build pre/post assessment into Jrich

• Option appears on Account level (MVP)

• New tab: Assessment (MVP)

• Feature flag to enable (MVP)

• Allow creation of assessments (V2)