/
How to Use the Help Center

How to Use the Help Center

Steps & Description

Details & Images

Good to Know!

Steps & Description

Details & Images

Good to Know!

There are 3 ways to access technical support.

 

 

  1. “Need Help?” will open a pop-up on Rethink. Here, you can view a variety of different user-guides or use keywords to look for specific guides.

 

*Guides can be walk throughs of the Rethink BH website, provide a user guide, and/or provide an on-demand video.

  • “Help” will take you to another page on Rethink where you will have three optins:

    • 1. Self-Guided Support: will open a new tab where you can search for easy-to-follow tutorials using keywords

    • 2. Clinical Support: will open a pop-up on RethinkBH site for you to email our support team and ask any how-to questions.

    • 3. Technical Support: will open a pop-up on RethinkBH site for you to email our development team for any technical glitches that you may be experiencing.

 

* We recommend using the “Self-Guided Support” as a first means of support.

* If you email our support or development team, you should expect to hear back from them between 1-2 business days (Monday-Friday).

  • “Live Chat” will open up a small new window where you will be asked basic questions like your name, email, associated company and reason for reaching out.

  • After submitting these answers, you will be connected with a Rethink Support staff shortly to assist you.

 

* The hours for Live Chat are 10-5 P.M. EST.

 

Related content

How to: Log Into Your Rethink Account (Desktop or Mobile Device)
How to: Log Into Your Rethink Account (Desktop or Mobile Device)
More like this
Parent Guide to Rethink
Parent Guide to Rethink
More like this
Rethink BH Ideas Portal
Rethink BH Ideas Portal
More like this
Rethink BH Self-Help
Rethink BH Self-Help
More like this
How to Add A Staff Member
How to Add A Staff Member
More like this