Updated list of Reason Codes for Tellus EVV
- Joy Helsel
Tellus has updated the list of reason codes to be used when sending appointments with missing or edited Clock In/Clock Out. New reason codes will be implemented in Rethink for EVV Appointments as of anticipated launch date of 1/14/22.
Reason code | Description | |
|---|---|---|
| 1 | 105 | Services provided outside the home |
| 2 | 115 | Individual/Member agreed or requested attendant or assigned staff not work schedule |
| 3 | 200 | Small Alternative Device has been ordered |
| 4 | 205 | Small Alternative Device Pending Installation |
| 5 | 210 | Missing Small Alternative Device |
| 6 | 305 | Malfunctioning small alternative device or invalid small alternative device value |
| 7 | 310 | Malfunctioning Mobile Application |
| 8 | 400 | Individual/Member does not have a home phone |
| 9 | 410 | Individual/Member refused attendant or assigned staff use of phone – verified services were delivered |
| 10 | 800 | GPS Coordinates Not Matched |
| 11 | 900 | Attendant or Assigned Staff failed to call in or called in early/late– verified services were delivered |
| 12 | 905 | Attendant or Assigned Staff failed to call out early/late – verified services were delivered |
| 13 | 910 | Attendant or assigned staff failed to call in and out – or both the in and out times were late/early -- verified services were delivered |
| 14 | 915 | Wrong phone number – verified services were delivered |
| 15 | 9098 | Caregiver: Alternate Caregiver Performed Services. Verified Services Performed. |
| 16 | 9104 | Caregiver: Forgot to Check-In. Verified Services Performed |
| 17 | 9106 | Caregiver: Forgot to Check-Out. Verified Services Performed |
| 18 | 9112 | Caregiver: Scheduling Mistake. Verified Services Performed. |
| 19 | 9114 | EVV Device: Device Lost or Stolen. Verified Services Performed. |
| 20 | 9116 | EVV Device: Device Not Yet Operational. Verified Services Performed. |
| 21 | 9118 | EVV Device: Malfunctioning Device. Verified Services Performed. |
| 22 | 9120 | EVV Device: No Phone/Device/Verification Method Available. Verified Services Performed. |
| 23 | 9122 | EVV Device: Recipient Would not Allow Caregiver to use their Phone. Verified Services Performed. |
| 24 | 9124 | EVV Device: Telephone/Telecommunications Unavailable or Failure. Verified Services Performed. |
| 25 | 9126 | General: Disaster or Emergency. Verified Services Performed. |
| 26 | 9134 | General: Services Provided at Alternate Location. Verified Services Performed. |
| 27 | 9168 | Telemedicine |
| 28 | 9170 | Acceptable per Payer Rule |