Approve and Manage EVV Appointments

Ensuring Proper Permissions

Navigate to Company Account → Roles > Edit Permissions → Scroll to Scheduler Permissions → Select Appointment List and Approve EVV Appointments permissions.

Open

Scheduling EVV Appointments

Schedule Appointments (as usual) in the Individual Calendar for the clients in Rethink’s website.

Have staff clock in/out through the Rethink Mobile App

Clocking In/Out Appointments via Rethink's Mobile App

• Please ensure GPS settings are turned on for your devices.

Approving EVV Appointments

Navigate to Scheduling → Appointment List and slide the EVV Billing Review Toggle to review the EVV Appointments.

Open

Appointments that are not sent to your EVV provider will have the EVV Status of Pending.

In order to send an Appointment/Visit to your EVV provider, your visit should at least have a Staff Verification.

1. Select the appointment(s) to be sent by selecting the checkboxes in the first column.

2. Click on the ‘Actions’ button and select Approve for EVV. The EVV Status of the selected Appointments will be updated to Approved.

A scheduled job will pick up appointments that have status of Approved and Date of TODAY and push them to your EVV provider. Once the push is complete, the status of the appointment will be updated to Submitted.

1. Submitted status is an indication that appointments are being processed by your EVV provider.

2. Once the appointments are submitted, your EVV provider will process the appointments and provide a response (in approximately 15 minutes).

   1. If there are no issues in the appointment information sent, then the EVV Status will be updated to Success status. Once the EVV Status is updated to Success then the visit should be available in your EVV portal.

   2. If there are issues with the appointment, the EVV Status will be updated to Rejected. You can find the reason why your appointment was rejected in the Rejected Reason column of the EVV Billing Review List. You can fix the errors and then resend the visit.

Users of our Sandata solution for the state of Colorado and Arizona will be able to use the “EVV Acknowledgement” button in the appointment list to acknowledge Sandata’s exception codes. Clicking the “EVV Acknowledgement” button will bring up a page where the user can enter any necessary exception codes and save them. The list of exception codes varies by state.

• All EVV Appointments have an initial status of Pending

• NOTE: All EVV appointments from Rethink will be routed to your EVV provider account based on Medicaid ID. Therefore, please ensure the following:

  • A Medicaid ID is present in your Company Account → Basic Information

Tellus

Please see our resolutions guide to fixing common rejections

https://rethinkautism.atlassian.net/wiki/spaces/~624ef05e7a3f9e006ab7135a/pages/3394928641

Please note that appointments need to be reapproved after corrections are made.

Appointment List → EVV Billing View → Actions → [Approve for EVV].

If you encounter a Rejected Reason that is not in the guide then please reach out to support@rethinkbh.com

Sandata

Please see our resolutions guide to fixing common rejections

Resolving Rejections from Sandata

Please note that appointments need to be reapproved after corrections are made.

Appointment List → EVV Billing View → Actions → [Approve for EVV].

If you encounter a Rejected Reason that is not in the guide then please reach out to support@rethinkbh.com