Please read steps below to learn how to resolve appointments with Rejected EVV Status. Please note that appointments need to be reapproved Appointment List > EVV Billing View > Actions > [Approve for EVV].
If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com
Caregiver Error Message
Error Code | Error Message | Action |
102001 | Provider Tax ID is required | If the Tax ID is missing review to ensure the correct Tax ID is included under Tax ID. Navigate to - Company Account > Basic Information > Tax Id |
102002 | Provider is not found based on Provider Tax ID | Review to ensure correct Tax ID is added Navigate to - Company Account > Basic Information > federal Tax ID |
102003 | Provider is not active | Ensure that the Tax ID entered is Active. Navigate to - Company Account > Basic Information > Tax Id |
102004 |
Invalid Provider Tax ID format | Review to ensure that Tax ID only contains numeric values with no special characters in a required format. If it’s not in the required format, please make the changes. Format: 999999999 |
102005 | Invalid Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102006 | Multiple Caregiver records found based on Qualifier value. Please provide unique identifier | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102007 | Unique Caregiver identifier in the external system is required | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
102008 | Caregiver's SSN is required | Please review to ensure the social security number field has a default value of 999999999 Format should exceed 9 digits: 999999999 |
102009 | Invalid Caregiver's SSN format | Kindly ensure that the default value for SSN is in the correct format. Format should exceed 9 digits: 999999999 If you still receive this error message then reach out to Rethink support if you receive this error. support@rethinkbh.com |
102010 | Caregiver's Date of Birth is required | Review to ensure Date of Birth is entered for the Staff. Date of birth should be correct format (MM/DD/YYYY) Navigate to - Staff Profile > General Information> Date of Birth Format: (MM/DD/YYYY) |
102011 | Caregiver's Date of Birth value should be less than current date | Review and ensure the Caregiver's Date of Birth should not be used as a date in the future & should be less than the current date. Navigate to - Staff Profile > General Information> Date of Birth Format: (MM/DD/YYYY) |
102012 | Caregiver's Last Name is required | Review and ensure the Caregiver's Last Name is entered. Navigate to - Staff Member Profile> General Information > Last Name |
102013 | Caregiver's FirstName is required | Review and ensure the Caregiver's First Name is entered. Navigate to - Staff Member Profile> General Information > First Name
|
102014 | Caregiver's Gender Is required | Review and ensure to include the Caregiver’s Gender Navigate to - Staff Member Profile > Attributes > Gender |
102015 | Invalid Caregiver's Gender value | Review and ensure the Caregiver's has correct Gender include Navigate to - Staff Member Profile > Attributes > Gender |
102016 |
Invalid Caregiver's Email Format | Review and ensure the Caregiver's email data is added in the correct format. Navigate to - Staff Member Profile> General Information > email Format: jjjjd@axyz.com |
102017 |
Invalid Caregiver's Phone Number Format | Ensure to add phone number data is in the required format without any special characters (Format – 9898878776) Navigate to - Staff Member Profile> General Information > Phone Number |
102018 | Caregiver's Type is required | Please contact Rethink Support support@rethinkbh.com |
102019 | Invalid Caregiver's Type value | Please contact Rethink Support support@rethinkbh.com |
102020 | You cannot change the type of a Caregiver that has been previously assigned to a visit. | Please contact Rethink Support support@rethinkbh.com |
102021 | Caregiver's Professional License Number is required | Review and ensure that Caregiver's Professional License Number is included Navigate to - Staff Profile > General Information > Medicaid ID |
102022 | Caregiver's Hire Date is required | Please contact to Rethink Support support@rethinkbh.com |
102023 | State is required | Review and ensure that Caregiver's State is included as NJ Navigate to - Staff Profile > General Information > NJ |
102024 | Zip Code is required | Review and ensure that Caregiver's Zip Code is added Navigate to - Staff Profile > General Information > Zip |
102025 |
Invalid Zip Code format | Ensure to add zip code data in the required format. Make the required changes if the format is incorrect. Format - "071011111" |
102026 | Records that are created with a specific ClientID must be updated using the same ClientID | Call API with correct ClientID. |
102027 | ClientID does not have access permission to update the Provider's Caregiver record | Resolve permission issue. |
102028 | Caregiver with same SSN already exists. | Provide unique Caregiver SSN or default SSN value (999999999) |
102029 | Length of the External ID cannot exceed 20 characters | Please reach out to Rethink support support@rethinkbh.co as it may be possible that external ID exceeds 20 characters. |
102999 | Can occur if there is an interruption in service. | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |