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The following setup must be completed before you are able to approve visits/ appointments
Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Check or Ensure Appointment List and Mark as Approved permissions are checked
Navigate to Scheduling > Appointment List and slide the EVV Billing Review Toggle to review the EVV Appointments.
Appointments that are not sent to Tellus will have the EVV Status of Pending.
In order to send an Appointment/ Visit to Tellus, your Visit should at least have a Staff Verification.
Select the appointment(s) to be transmitted to Tellus by checking the checkboxes in the first column.
Click on the ‘Actions’ button and select Approve for EVV. The EVV Status of the selected Appointments will be updated to Approved.
A scheduled job will pick up appointments that have status of Approved and Date of TODAY and push them to Tellus. Once the push is complete the Status of the Appointment will be updated to Submitted.
The status update from Approved to Submitted should take about 30 minutes
Once the appointments are Submitted, Tellus will process the appointments and provide a response (in approximately 30 minutes). If there are no issues in the appointment information sent, then the EVV Status will be updated to Accepted Success status. If there are issues with the appointment, the EVV Status will be updated to Rejected. You can find the reason why your appointment was rejected in the Rejected Reason column of the EVV Billing Review List. You can fix the errors and then resend the visit.
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