Rethink Electronic Visit Verification via Netsmart (Tellus)

The Florida Agency for Health Care Administration (AHCA) has contracted with Tellus to implement the AHCA Electronic Visit Verification (EVV) program for behavior analysis (BA) services for Medicaid Regions 9, 10, and 11 (Miami-Dade, Monroe, Broward, Indian River, Okeechobee, St. Lucie, Martin and Palm Beach) Counties. Rethink BH has integrated with Tellus based on the mandate that enables your organization to submit claims that require verification via Tellus.

Please reach out to Rethink for the following:

Email: support@rethinkbh.com

1. Enabling EVV for your account

2. Questions around EVV functionality on Rethink’s mobile app

3. Sending visits to Tellus

4. Auditing claims that are sent to Tellus

Please reach out to Tellus for the following:

Email: ahcabaevv@4tellus.com
Customer Support: (833) 622-2422

1. ACHA BA - EVV Self-Registration (Register here)

   1. You should most likely have an account created by Tellus.

2. Login issues with the Tellus Portal

3. Tellus Portal Training and Resources (View Training)

Contents:

1. Enabling and setting up EVV for your Account

2. Clocking In/ Out Appointments via Rethink’s Mobile app

3. Approving visits to be sent to Tellus from the Rethink Website

4. Resolving Rejected Appointments from Tellus

5. Understanding EVV and Kareo

6. EVV FAQs