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ACHA BA - EVV Self-Registration (Register here)
You should most likely have an account created by Tellus.
Login issues with the Tellus Portal
Tellus Portal Training and Resources (View Training)
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Enabling and setting up EVV for your
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Account
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Please reach out to your Account Manager or @support@rethinkbh.com to enable EVV for your account in Rethink.
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In you email, please provide the Zip Code that is associated with your Company in Tellus.
You can find this under Billing Provider section on the left in your Tellus portal.
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Funders associated with appointments requiring EVV should have the EVV Verification Setting to Tellus
Navigate to Company Account > Funders > Medicaid > [Edit]
Select ‘Tellus’ as a value for Electronic Visit Verification
*Please note that you will see the Electronic Visit Verification field only when EVV is turned ON for your account (Step 1)
Clocking In/
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Out
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Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Ensure or Check the Verify Permissions is checked
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Schedule Appointments in the Individual Calendar for the clients in Rethink’s Web platform
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Download the latest version of the Rethink BH app on your platform.
Download from the App Store
Download from Google Play
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Ensure that Location Services is turned on for the mobile device that before rendering a Service requiring EVV
iOS Device: Settings > Privacy > Location Services > Rethink App > While Using the App
Android Device:
Location Services guide for Android Devices - https://support.google.com/accounts/answer/3467281?hl=en
*Please note that if Location Services are not turned on the device, the geo-location will not be captured upon Clock-In and Clock-Out of Appointments
2. Electronically Verifying Appointments
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Login to the Rethink App
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Navigate to the Appointments by tapping on the Calendar option in the Main Menu
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Tap on the appointment that needs to be rendered.
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Tap clock in before you start rendering the service. Your clock-in time will be registered as the Actual Start Time of the Appointment. Please note you cannot collect data or enter session notes until you clock in.
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Tap Collect Data to start collecting data for the visit.
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Clocking Out
Tap Clock-Out to register your end time for the service(s) rendered. Please note that if you sync session without Clocking-Out then the system will auto-clock you out.
Tap the signature box in the Verify tab. The Actual Start and End Time under the Verify tab will reflect the Clocked-In and Clocked-Out Time. You will not be able to manually enter Actual Start End Times. You can re-clock in/ out until the session has been synced.
Good to know! - The clock in/ clock out feature is available only on Rethink’s mobile app. Staff Members will not be able to manually add verification times through the website.
3. Approving visits to be sent to Tellus
The following setup must be completed before you are able to approve visits/ appointments
Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Check or Ensure Appointment List and Mark as Approved permissions are checked
Navigate to Scheduling > Appointment List and slide the EVV Billing Review Toggle to review the EVV Appointments.
Appointments that are not sent to Tellus will have the EVV Status of Pending.
In order to send an Appointment/ Visit to Tellus, your Visit should at least have a Staff Verification.
Select the appointment(s) to be transmitted to Tellus by checking the checkboxes in the first column.
Click on the ‘Actions’ button and select Approve for EVV. The EVV Status of the selected Appointments will be updated to Approved.
A scheduled job will pick up appointments that have status of Approved and Date of TODAY and push them to Tellus. Once the push is complete the Status of the Appointment will be updated to Submitted.
The status update from Approved to Submitted should take about 30 minutes
Once the appointments are Submitted, Tellus will process the appointments and provide a response (in approximately 30 minutes). If there are no issues in the appointment information sent, then the EVV Status will be updated to Success status. If there are issues with the appointment, the EVV Status will be updated to Rejected. You can find the reason why your appointment was rejected in the Rejected Reason column of the EVV Billing Review List. You can fix the errors and then resend the visit.
Quick Tips:
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Confirm Referring Provider information (Name and NPI) is added to the client information in Rethink. (Client Profile > Diagnosis > [Edit])
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