Please read steps below to learn how to resolve appointments with Rejected EVV Status. Please note that appointments need to be reapproved Appointment List > EVV Billing View > Actions > [Approve for EVV].
If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com
Caregiver Error Message
| 1 | Error Code | Error Message | Action |
| 2 | 102001 | Provider Tax ID is required | Include the Provider Federal Tax ID. Company Account > Basic Information > Tax Id
|
| 3 | 102002 | Provider is not found based on Provider Tax ID | The Provider was not found. Provide the correct federal Tax ID. Company Account > Basic Information > federal Tax ID
|
| 4 | 102003 | Provider is not active | Use a Provider that is active Company Account > Basic Information > Tax Id |
| 5 |
102004 | Invalid Provider Tax ID format | Review the EVV Data Aggregator Specification and confirm that your data is in the required format. If its not in the required format, please make the changes. Format: 999999999 |
| 6 | 102005 | Invalid Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
| 7 |
102006 | Multiple Caregiver records found based on Qualifier value. Please provide unique identifier | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
| 8 | 102007 | Unique Caregiver identifier in the external system is required | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
| 9 | 102008 | Caregiver's SSN is required | Provider and EVV vendors should only |
| 10 | 102009 | Invalid Caregiver's SSN format | Please review to ensure the social security number field |
| 11 | 102010 | Caregiver's Date of Birth is required | User must go to Staff Profile > General Information> Date of Birth Format: YYYY-MM-DD |
| 12 |
102011 | Caregiver's Date of Birth value should be less than current date | The Caregiver's Date of Birth should not be used as a date in the future & should be less than the current date. Staff Profile > General Information> Date of Birth Format: YYYY-MM-DD |
| 13 | 102012 | Caregiver's Last Name is required | Include the Caregiver's Last Name and Staff Member Profile> General Information > Last Name |
| 14 | 102013 | Caregiver's FirstName is required | Include the Caregiver's First Name Staff Member Profile> General Information > First Name |
| 15 | 102014 | Caregiver's Gender Is required | Include the Caregiver's Gender Staff Member Profile > Attributes > Gender |
| 16 | 102015 | Invalid Caregiver's Gender value | Correct the Caregiver's Gender Include the Caregiver's Gender Staff Member Profile > Attributes > Gender |
| 17 |
102016 | Invalid Caregiver's Email Format | Ensure to add email data in the correct format. Staff Member Profile> General Information > email Format: jjjjd@axyz.com |
| 18 |
102017 | Invalid Caregiver's Phone Number Format | Ensure to add phone number data is in the required format. Staff Member Profile> General Information > Phone Number Format - 9898878776 |
| 19 | 102018 | Caregiver's Type is required | Please contact to Rethink Support support@rethinkbh.com |
| 20 | 102019 | Invalid Caregiver's Type value | Please contact to Rethink Support support@rethinkbh.com |
| 21 |
102020 | You cannot change the type of a Caregiver that has been previously assigned to a visit. | Please contact to Rethink Support support@rethinkbh.com |
| 22 |
102021 | Caregiver's Professional License Number is required | Include the Caregiver's Professional License Number Staff Profile > General Information > Medicaid ID |
| 23 | 102022 | Caregiver's Hire Date is required | Please contact to Rethink Support support@rethinkbh.com |
| 24 | 102023 | State is required | Include the Caregiver's State Staff Profile > General Information > NJ |
| 25 | 102024 | Zip Code is required | Include the Caregiver's Zip Code Staff Profile > General Information > Zip |
| 26 |
102025 |
Invalid Zip Code format | Ensure to add zip code data in the required format. Make the required changes Format - "071011111" |
| 27 |
102026 | Records that are created with a specific ClientID must be updated using the same ClientID | Call API with correct ClientID. |
| 28 |
102027 | ClientID does not have access permission to update the Provider's Caregiver record | Resolve permission issue. |
| 29 | 102028 | Caregiver with same SSN already exists. | Provide unique Caregiver SSN or default SSN value (999999999)
|
| 30 | 102029 | Length of the External ID cannot exceed 20 characters | Please reach out to Rethink support as it maybe possible that external ID exceeds 20 characters. support@rethinkbh.com |
| 31 | 102999 | Can occur if there is an interruption in service. | Contact HHAeXchange to inquire and to determine the resolution. |