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Please reach out to your Account Manager or the Rethink Support team at support@rethinkbh.com to enable EVV for your account in Rethink.

Please ensure your Company Account> Basic Information section is set up with the correct NPI (National Provider Identifier), Medicaid ID, and EIN (Federal Tax ID # and match with the corresponding details in the HHAexchange account. These are critical fields required for HHAexchange and will cause visit rejections if not added.

(Miloni Jagushte (Unlicensed) Are we sending Company’s NPI, Medicaid ID to HHAX? If yes, we can keep this else we need to remove it.)

1) Company Account -

  1. Navigate to Company Account > Basic Information

    1. Navigate to the Name field & Update the Company Name to EXACTLY MATCH the Name in the HHAexchange
      Miloni Jagushte (Unlicensed) Are we sending the Company Name to HHAX?

    2. Add Federal Tax ID same that is used for HHAexchange

    3. Add National Provider Identifier (NPI) same that is used for HHAexchange

    4. Navigate to the Medicaid ID field & add / update EXACTLY MATCH the Medicaid ID in the HHAexchange. Miloni Jagushte (Unlicensed) Same question as above. For other EVV integrations we have asked customers to update the field that we are sending to Aggregators.

2) Staff Members -

  1. Navigate to Staff Members > General Information

    1. Add National Provider Identifier (NPI) same that is used for HHAexchange

2. Ensure the Medicaid ID # is populated for Staff Members who will be performing the services.

b. You can update the Medicaid ID # under Staff Member Profile > General Information > Medicaid ID

Please note by not populating the Medicaid ID # for the provider may result in a Claim Denial.

3) Users Clocking In/ Clocking Out should have Verify Appointments permission

  1. Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Ensure or Check the Verify Permissions is checked

Schedule Appointments in the Individual Calendar for the clients in Rethink’s website.

4) Ensure the Medicaid ID # for Client Funder is populated

Client Funder > select the desired funder > Add Insured’s ID

5) Funders associated with appointments requiring EVV should have the EVV Verification Setting to HHAexchange

  1. Navigate to Company Account > Funders > Medicaid > and click [Edit]

  2. Select ‘HHAX-NJ (BETA)’ as a value for Electronic Visit Verification

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