How do I send a message chat to a parent or therapy provider?
As a provider, you can send a message to other providers or parents via the Communication Center and message icon. For messaging, you can send a single message or group message.
Path: Side Menu>Communication Center>Message Icon
How many people can be in a message?
For anyone of which the user has access, they can message. So, as a therapy provider, you can message with other providers in your organization as well as parents. Parents can message with providers of which they have access to. For messaging, you can create as large of group message as you like (but remember to be mindful and only message people that should be in the conversation 🥰 )
*You can also send an Announcement to a group of parents or staff by tapping on the megaphone icon, on the top right corner of the screen. Choosing to send a message as an announcement will blind carbon copy (BCC) all recipients. That is all recipients will receive the message, but will not be privy to others' names, email addresses, and contact information.
Who has access to using live video calling?
Users with a therapy provider account can now make live video calls in the communication center within the mobile app or in the web app. Parents cannot live video call therapy providers so that providers are not disturbed while they are providing services to other clients.
Similar to live calling with Facebook, Snapchat or Slack, this is a direct call with no waiting room.
*If you would like to use the live video calling, please reach out to your account manager to have them enable this feature in your TheraWe.
What devices does video calling work on?
Video calls can be made and received on the web platform, tablets (iOS and Android), and phones (iOS and Android). Video calling is not available on the mobile browser.
How do I make a video call?
In order to make a video call, use the side menu to navigate to the Communication Center and video call icon.
How do I schedule an upcoming call?
TheraWe’s live video functionality works similarly to FaceTime or Using Facebook Messenger where the call is made and that call rings to the person you’re connecting with. There are no calendar invites or scheduling required to use this feature.
*Please note the recipient must have TheraWe (web or mobile app) launched/open in order to receive an incoming call.
Please note, if you use Rethink Scheduler then this integration is on the roadmap. Please contact your customer success manager for an update on when this will be available.
How do I share my screen?
To share your screen, utilize the screensharing icon while in a video call. This functionality is available on the web platform, but not the mobile/tablet app.
How do I end a call?
To end a call, select the exit icon.
What happens if the other person doesn’t answer?
That is okay! You can send them a message to ask if they are still available. Today, the platform does not track missed call history.
I’m having troubles using live video, what should I do?
No worries! Just contact support@theraweconnect.com and we are here to help you.