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During decision making process invite key staff members from cross functional departments to bring questions and attend the product demo’s.

Readiness Checklist

  • Implementation Strategy:

    • Pilot--If trialing the Rethink platform to determine if it is a fit for your organization

      • Test the system with a purposeful selection of learners, staff, locations

    • Full Implementation--Adopting the Rethink platform into your organization

  • Identify key outcomes that will define what a successful implementation looks like

    • Be prepared to share any unique scenarios with your organization that may impact implementation

    • Create a matrix of staff by job title and job responsibilities to aide in the creation of roles and permission with Rethink

      • For example: RBT, Lead RBT, Student Analyst, BCBA, Senior BCBA, etc.

    • Create a plan to communicate to your staff about the transition to using Rethink and get buy in

    • Plan for stopping existing system: Overlap? Hard Stop Date?

  • Set realistic timelines to roll out the new software

    • Adopt a “train the trainer” model

    • Create internal training plans for new staff

  • Identify Internal Implementation Team Members

    • Implementation team members should have knowledge across departmental areas: Finance/Payroll, Compliance, HR, Clinical, billing

    • Based on size of organization, assign a Project Manager to oversee the implementation of multiple products or identify internal content area experts that will field all staff questions and reach out to communicate with Rethink’s Implementation Specialists

  • Identify Rethink Team Members

    • Create a cheat sheet of the Rethink team members' contact information to guide you in reaching out for assistance

  • Review the Rethink technical specification requirements prior to purchasing new devices

    • Identify if you will be purchasing devices for staff and if so what type

Clinical Specific Implementation Best Practice

Practice Management Specific Implementation Best Practice

  • Identify if staff will be entering programs in addition to their normal job responsibilities or if they will be given additional time, if so how much?

    • Entering client programming takes, on average 2-4 hours/client

  • Create a plan for stopping previous data collection system. Will this be a hard stop date How will data be saved and pulled for sequential authorization and data analysis?

  • Have information from Funders on what is required in a Treatment Plan to be able to build and customize your report templates

  • Have your “content area expert” guide staff to Rethink’s Self-Help Center

    • Have content area experts regularly solicit questions from staff regarding clinical features

    • If questions cannot be answered by content area expert or Self-Help Center, content area expert(s) reach out to your Implementation Manager

  • Designate a System Administrator that will become the company’s Rethink Expert

  • Identify key members of your company’s implementation team that have knowledge and can make decisions on set up components specific to:

    • Funder Contract Requirements which include Session note requirements

    • Funder Billing Codes, Funder Rules, Rates

    • Client Policy and Authorization Data

    • Billing Reporting Needs

    • Payroll Reporting Needs

    • Scheduling Specific Set Up Needs such as Role and Permissions as well as other settings that will be geared toward your business operational needs

  • Identify Billing/Funder Set Up ‘expert’ who knows:

    • Your service lines/specialty of services needed for reporting

    • Your billing codes, rates & funder billing rules

  • Identify Staff HR/Payroll ‘expert’ who knows:

    • Your desired pay codes & needs for payroll reporting

    • Company and staff credentials for both tracking & billing requirements

  • Identify Client Set Up ‘expert’ who knows:

    • Client general demographic information, availability, client policy information, diagnosis, and authorization needs

  • Rethink’s Practice Management Implementation process includes an Account Set Up Call, Company Set Up Call, Staff and Client Set Up Call, and an Optional Q&A (We have Self-Guided Modules in place of these calls, if desired)

    • We have Self-Guided Modules for Scheduling and Reporting

  • Rethink uses Zoom for all customer meetings

    • Need to be able to log into Zoom calls, have adequate microphone & speaker for these calls, and be able to share their screen, if needed

  • All key implementation team members should plan to attend the appropriate calls

  • The provider’s implementation team members should plan to block time and resources until the system is set up and ready for use

    • Time can vary depending on how much data the customer has

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