Alerts tab | Inbox Platform Update | MTSS Suite

User Story

• As an educator viewing the inbox, I want to see the type of each alert so that I have a clear picture of the student’s needs.

UI

• The user clicks the Alerts tab in the inbox.

• The Alerts tab will be underlined and blue to indicate current tab

• Alerts messages will be shown in both the Alerts inbox tab and the All inbox tab.

• The type of each alert will be on the top heading line of each alert message:

  • Behavior Tracking Alert

  • Point System Alert

  • Upcoming Behavior Plan Reviews

  • Missed Behavior Plan Reviews

  • Total Incidents

  • In-School Suspension

  • Out-of-school Suspension

  • MTSS Upcoming Plan Reviews

  • MTSS Missed Plan Reviews

  • Upcoming Behavior Contract Reviews

  • Missed Behavior Contract Reviews

• A user with NO Alerts in the Alerts tab will see an empty state.

Acceptance Criteria

• Given I am a user with permission to read/send messages OR approve report OR receive alerts AND I have the MTSS-Intervention component, I will see the Alerts tab underlined and in blue when I click the Alerts tab in the inbox.

• Given I am a user with permission to read/send messages OR approve report OR receive alerts AND I have the MTSS-Intervention component, I can click the Alerts tab to see all Alerts.

• Given I am a user with permission to read/send messages OR approve report OR receive alerts AND I have the MTSS-Intervention component, I can switch between tabs easily and quickly without any delays or errors.

• Given I am a user that wants to view Alerts messages in the inbox, then I will be able to see Alerts messages in both the All tab and the Alerts tab in the Inbox.

• The Alert inbox messages will follow the format:

  • Alert type in the first heading line

  • STUDENT NAME in the second line

  • STUDENT NAME and ALERT CRITERIA in the third line

• Given I am a user viewing the Inbox and I have at least 1 unread Alerts message, I will see a red dot next to the Alerts tab

• Given I am a user viewing the Alerts tab and I DO NOT have at least 1 unread message, I will NOT see a red dot next to the Alerts tab

• Given I am a user viewing a message in the Alerts tab and I have not yet clicked to read the message, I will see a red dot next to the message

• Given I am a user viewing a message in the Alerts tab and I have read all messages in the Alerts tab, I will not see a red dot next to the messages

• Given I am a user viewing the Alerts tab and I have NO messages (read or unread), I will see the empty state (See Image: Alerts Empty State)

• Given the ADMIN user has set up the Alerts inbox messages in the Account Settings, then the educator user will receive the Alerts inbox messages for when a student triggers an alert for a given alert category.

• The Alerts tab should be displayed in chronological order with the most recent at the top.

• We will show the following to denote the time the item has been in the inbox.

  • m means minutes ---Example: 2m

  • h means hours ---Example: 1h

  • d means days---Example: 4d

  • w means weeks ---Example 10w

  • y means year---Example 1y

User Story

• As an admin viewing the inbox, I want to see the type of each alert so that I have a clear picture of the student’s needs.

UI

• The user clicks the Alerts tab in the inbox.

• The Alerts tab will be underlined and blue to indicate current tab

• Alerts messages will be shown in both the Alerts inbox tab and the All inbox tab.

• The type of each alert will be on the top heading line of each alert message:

  • Behavior Tracking Alert

  • Point System Alert

  • Upcoming Behavior Plan Reviews

  • Missed Behavior Plan Reviews

  • Total Incidents

  • In-School Suspension

  • Out-of-school Suspension

  • MTSS Upcoming Plan Reviews

  • MTSS Missed Plan Reviews

  • Upcoming Behavior Contract Reviews

  • Missed Behavior Contract Reviews

  • Alert Rate

Acceptance Criteria

• Given I am a user with permission to read/send messages OR approve report OR receive alerts AND I have the MTSS-Intervention component, I will see the Alerts tab underlined and in blue when I click the Alerts tab in the inbox.

• Given I am a user with permission to read/send messages OR approve report OR receive alerts AND I have the MTSS-Intervention component, I can click the Alerts tab to see all Alerts.

• Given I am a user with permission to read/send messages OR approve report OR receive alerts AND I have the MTSS-Intervention component, I can switch between tabs easily and quickly without any delays or errors.

• Given I am a user that wants to view Alerts messages in the inbox, then I will be able to find Alerts messages in both the All tab and the Alerts tab in the Inbox.

• Given I am an ADMIN user, I will see the Alert Rate alert in the All tab section and the Alerts tab section given the alert was triggered.

• The Alert inbox messages will follow the format:

  • Alert type in the first heading line

  • STUDENT NAME in the second line

  • STUDENT NAME and ALERT CRITERIA in the third line

• Given I am a user viewing the Inbox and I have at least 1 unread Alerts message, I will see a red dot next to the Alerts tab

• Given I am a user viewing the Alerts tab and I DO NOT have at least 1 unread message, I will NOT see a red dot next to the Alerts tab

• Given I am a user viewing a message in the Alerts tab and I have not yet clicked to read the message, I will see a red dot next to the message

• Given I am a user viewing a message in the Alerts tab and I have read all messages in the Alerts tab, I will not see a red dot next to the messages

• Given I am a user viewing the Alerts tab and I have NO messages (read or unread), I will see the empty state (See Image: Alerts Empty State)

• Given the ADMIN user has set up the Alerts inbox messages in the Account Settings, then the educator user will receive the Alerts inbox messages for when a student triggers an alert for a given alert category.

• The Alerts tab should be displayed in chronological order with the most recent at the top.

• We will show the following to denote the time the item has been in the inbox.

  • m means minutes ---Example: 2m

  • h means hours ---Example: 1h

  • d means days---Example: 4d

  • w means weeks ---Example 10w

  • y means year---Example 1y

User Story

• As an educator viewing the Alerts area, I want to remove Alerts, so I can focus on the Alerts I still need to view.

UI

• The user clicks “Read All” to remove the red dot next to an Alert notification or message.

• The user clicks “Clear Alerts” in the top right corner of the inbox to remove all alerts from the alerts tab and all tab.

• The user will see a warning message in the inbox area about Clearing Alerts.

• The user clicks the Clear All button to remove all Alerts notifications and messages from the Alerts tab and All tab.

• The user clicks the Cancel button to keep all Alerts notifications and messages in the Alerts tab and All tab.

• The user sees an empty state message in the Alerts tab after Clearing Alerts.

• The user clicks the grey “Clear” on a specific message in the inbox to remove the Alert notification or message from the Alerts tab and the All tab.

Acceptance Criteria

• Given I am a user who clicks Read All in the Alerts tab in the inbox, then I will no longer see a red dot next to the Alerts notifications and messages.

  • The number next to the word Alerts in the tab area will go to zero (0).

• Given I am a user who clicks “Clear Alerts” in the top right corner of the inbox, then I will see a warning message before the action is completed.

  • Given I am a user who clicks the “Clear All” button on the inbox warning message, then all the Alerts notifications and messages will be removed from the Alerts Tab and also removed from the All tab.

  • Given I am a user who clicks the “Cancel” button on the warning message, then all Alerts notifications and messages will stay in the Alerts tab and the All tab.

• Given I am a user who has clicked Clear Alerts > Clear All, then I will see an empty state for the Alerts tab until more Alerts are received. (See image: Alerts Empty State)

• Given I am a user who clicks the grey “Clear” on a specific notification or message, then that specific notification will be removed from the inbox in the Alerts tab and the All tab.

  • If the user clicks the grey Clear, then they will not see a warning message and the message will be removed from the inbox in both the Alerts tab and the All tab.

User Story

• As an educator viewing the Alerts area, I want to view the details of an alert, so I understand the student issues and take the necessary action to resolve the alert.

UI

• The user clicks the blue “View” link to view the Alert information.

Example:

• User clicks View on MTSS Upcoming Plan Reviews Alert

• User sees Student Alerts Dashboard in the Intervention Plan tab when clicking on MTSS Upcoming Plan Reviews Alert or MTSS Missed Plan Reviews Alert.

Acceptance Criteria

• Given the user clicks the blue View link on a specific Alert notification or message, then they will be redirected to the Student Alerts screen and to the specific Alert category type so that they can view the detailed information.

• Given the inbox item is an Alert for Intervention Plan, then clicking View takes the user to the Student Alert screen showing the Intervention plan section. (See Image: View MTSS Alerts Student Alert Dashboard)

• Given the inbox item is an Alert for Behavior Plan, then clicking View takes the user to the Student Alert screen showing the Behavior Plan section.

• Given the inbox items is an Alert for Behavior Tracking, then clicking View takes the user to the Student Alert screen showing the Behavior Tracking section.

• Given the inbox items is an Alert for Point System, then clicking View takes the user to the Student Alert screen showing the Point System Alert section.

• Given the inbox items is an Alert for Behavior Contracts, then clicking View takes the user to the Student Alert screen showing the Behavior Contract section.

• Given the inbox items is an Alert for Incidents, then clicking View takes the user to the Student Alert screen showing the Incidents section.

• Given that there are more than 10 messages in the inbox in the Alerts tab, we will show a load more button in the bottom center of the inbox and a scroll bar on the right side.

User Story

• As an admin user viewing the Alerts tab area, I want to view the details of an alert, so I understand the student issues and take the necessary action to resolve the alert.

UI

• The user clicks the blue “View” link to view the Alert information.

• Admin user clicks View on the Alert Rate Alert notification/message.

• User sees Admin Overview when clicking view on Alert Rate notification/message.

Acceptance Criteria

• Follow all Alert Rules and page destinations as listed above for the Educator.

• Given I am an ADMIN user, I will see the Alert Rate alert in the All tab section and the Alerts tab section given the alert was triggered.

• Given I am an ADMIN user and I click View on an Alert Rate Alert, I will be taken to the Admin Overview Report to view the Alert Rate(s).