Currently, our inbox updates on a set schedule every 8 hours. We would like to update the inbox so that messages show in real time.
No Design link is necessary
Real-Time Updates: Real-time updates mean that messages will appear in your inbox as soon as they are received or generated, without any delay imposed by a fixed schedule. This offers several advantages:
a. Instant Communication: Users will be able to see and respond to new messages immediately after they are sent, allowing for faster communication and decision-making.
b. Timely Responses: By receiving messages in real time, you can respond promptly, which is especially important for time-sensitive matters or urgent communication.
c. Improved User Experience: Real-time updates enhance the overall user experience by reducing frustration caused by waiting for updates and providing a seamless and engaging interaction.
Technical Implementation: To achieve real-time updates for your inbox, you may need to make changes to your system architecture and infrastructure. Here's an overview of the technical aspects involved:
a. Web Sockets: One common approach to achieving real-time updates is by using web sockets. Web sockets allow two-way communication between a client (e.g., your inbox interface) and a server, enabling the server to push new messages to the client as soon as they arrive.
b. Push Notifications: Another method is to implement push notifications. When a new message arrives, the server can send a push notification to the user's device, prompting them to open the inbox and view the message.
c. Data Synchronization: Ensure that the server and client are synchronized in real time. This may involve updating the client's view of the inbox as soon as a new message is received on the server.
d. Scalability: Real-time systems can place increased demands on your infrastructure. Ensure that your architecture is designed to handle the potential increase in message traffic without sacrificing performance.
User Expectations: With the transition to real-time updates, users' expectations may change. They will likely anticipate immediate responses and may become accustomed to the new level of responsiveness. Therefore, it's important to communicate any changes to users and manage their expectations effectively.
Privacy and Security: As you transition to real-time updates, consider the implications for privacy and security. Ensure that your system remains secure and compliant with relevant regulations, especially if you are dealing with sensitive or confidential information.
All Tab
User Story:
As a educator or admin user viewing the All Tab in my inbox, I want to see a list of all discussions, tasks, and alerts, so I can have a centralized view of all my communication and to-dos as they come through in real time.
UI:
Acceptance Criteria:
See also: All Tab
The number of the contents for the All tab will increase as new messages come in as they happen in real time.
The most recent content item will appear first on the list and the remaining will follow from the most recent to the least recent.
Discussion Tab
User Story:
As an educator viewing the discussion tab of my inbox, I want to see a list of all discussions I am involved in so I can take part in ongoing discussions with my colleagues in real time.
UI:
Acceptance Criteria:
See also: Discussion Tab
The number of the contents for the Discussion tab will increase as new messages come in as they happen in real time.
The most recent content item will appear first on the list and the remaining will follow from the most recent to the least recent.
Tasks Tab
User Story:
As an educator viewing the the task tab of my inbox, I want to see a list of all Tasks I need to complete as they are sent to me in real time, so that I know what items need my attention.
UI:
Acceptance Criteria:
See also: Task Tab
The number of the contents for the Task tab will increase as new messages come in as they happen in real time.
The most recent content item will appear first on the list and the remaining will follow from the most recent to the least recent.
Alerts Tab
User Story:
As an educator viewing the Alerts tab of my inbox, I want to see the type of each alert that was sent to me in real time so that I have a clear picture of the student’s needs.
UI:
Acceptance Criteria:
See also: Alerts Tab
The number of the contents for the Alerts tab will increase a new messages come in as they happen in real time.
The most recent content item will appear first on the list and the remaining will follow from the most recent to the least recent.
Student Center Portal
User Story:
As a student user viewing the inbox, I want to see a list of all discussions and tasks in real time, so I can have a centralized view of my communication and to-dos.
UI:
Acceptance Criteria:
See also: Student Center Portal
Family/ Caregiver
User Story:
As a family member/caregiver user viewing the inbox, I want to see a list of all discussions and tasks in real time, so I can have a centralized view of my communication and documents involving my student.
UI:
Acceptance Criteria:
See also: Family / Caregiver Portal