Consultation Interpreters
- Zachary Zhang (Unlicensed)
- 1 🎯 Value
- 2 📙 Background
- 3 🧠 Strategy
- 4 📝 Requirements
- 4.1 User story
- 4.2 User flow
- 4.3 Design
- 4.4 Target Users
- 4.5 Experts Page
- 4.5.1 Schedule a Call
- 4.5.2 Upcoming and Past Sessions
- 4.6 Email Notifications
- 4.7 Calendar Event
- 4.8 Therapist Portal
- 4.9 JRich Configuration
- 5 📈 Reporting
🎯 Value
Expand 1:1 consultations to global audience by leveraging language interpreters
📙 Background
Clinical team to partner with 3rd party language interpreter service (TeleLanguage) to allow for consultations in 200+ languages by leveraging interpreters to join consultations
Allow users to choose from 200+ languages
If BCBA speaks chosen language natively, no change
If BCBA does not speak chosen language natively, then BCBA will reach out to add interpreter to call
🧠 Strategy
Product need to include desired language field to consultation scheduler pop-up
User can choose from 200+ languages offered by interpreter service
Language info must be included on consultation emails, consultation sessions on Expert page and Therapist Portal, and calendar invite
📝 Requirements
User story
As a parent, I would like to meet with a BCBA even if I don’t speak their native language, so I can have access to this resource to help me with parenting issues.
User flow
Design
Target Users
Must have Parenting Coaching enabled and an active parenting coaching contract
i.e. Speak With a Parenting Expert enabled
Must have feature flag enabled
Experts Page
Schedule a Call
List of all languages: Interpreter Languages
On consultation scheduler (Schedule a Call pop-up), add search field at top for “What language do you prefer?”
User can search for a language
Results should populate as they type
Default to last chosen language
If no previous session, then default to Settings language
If user chooses English, show default order (current logic)
If user chooses Spanish, French, Mandarin
Show the BCBAs that speak that language first on the “Who would you like to speak with?” dropdown first, followed by default order
Spanish: Carmen Torres Diaz, Vivian Escobar, Yulema Cruz
French: Pasha Bahsoun
Mandarin: Sophia Liu
If user chooses any other language, show default order (current logic)
When a user selects any BCBA, display text next to BCBA field
Should read “Will include language interpreter” and info icon
When user hover over text or info icon, show full text
Text: An interpreter will join your consultation session to ensure we provide the support you need in your preferred language.
Upcoming and Past Sessions
On Upcoming and Past Session cards, show language
On Upcoming and Past Session pop-ups, show language
Email Notifications
On consultation scheduled and rescheduled emails, add the following line after first paragraph
Preferred language: [chosen language]
On consultation canceled email, add the same line after Parenting Expert line
Calendar Event
On calendar event, add the following line in the event description
Preferred language: [chosen language]
Therapist Portal
Add column for “Language” on Schedules page
Add search field for “Language” on Schedule Session pop-up
Default to last chosen language
If no previous session, then empty
Add selection for “Language” on Notes pop-up
Same logic as above
Language should be based on what user chose on consultation scheduler
If no chosen language (i.e. feature is disabled, then do not show any language)
JRich Configuration
Must have feature flag on product and team level
Enabling feature flag will add section on consultation scheduler for desired language
Disabling feature flag will hide section on consultation scheduler for desired language
Language fields on emails, sessions, calendar should be hidden (same as existing logic)
If hiding is complex, then language default to English
📈 Reporting
Need to add language field to existing consultation report so clinical/product can see instances per language