Consultations V1
- Zachary Zhang (Unlicensed)
Objective
Provide consultations by full-time or part-time BCBA (therapists) with Parenting users, and eventually Professional users
Success metrics
Goal | Metric |
|---|---|
Increase user satisfaction | Consultation NPS (clinical) |
Increase consultations | Number of consultation scheduled (product) |
Requirements
Requirement | User Story | Importance | Notes |
|---|---|---|---|
Access to parenting consultations | Parents can access a page dedicated to consultations, so they can have one place to schedule and manage consultations | CRITICAL | Experts tab on main nav |
Schedule consultations | Parents can schedule, reschedule, or cancel a consultation, so they can manage their upcoming consultations | CRITICAL | Schedule a Call CTA, Upcoming Sessions |
Send messages | Parents can send and receive messages with their BCBAs, so they can provide or receive additional info regarding their consultations | CRITICAL | Include attachments |
View all experts | Parents can view all BCBAs, so they can pick the best fit for their needs | CRITICAL | Meet All Experts |
Get notifications | Parents can receive email and/or text alerts regarding updates to consultations, so they can be reminded of any updates, messages, or upcoming consultations | CRITICAL | Email, text |
User interaction and design
Open Questions
Question | Answer | Date Answered |
|---|---|---|