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titleDo I need to Clock In/ Out for Travel Non-Billable Appointments?

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titleANSWER
Currently No, you will not be required to Clock In/Out for Travel or Non-Billable Appointments if they contain an EVV Service. However, this will functionality will be updated soon and you can add manual verification instead of Clocking In/Out such appointmentsthese appointments will continue to appear in the EVV Billing View.

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titleWhat if I am rendering services at a public park or school?

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titleANSWER
You can select the Place of Service as 03-School or 99-Other Place of Service and enter the Scheduled Address within the Location Address field in the Appointment. The actual location will be captured by your device during the clock in/ out process.

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titleWhat if staff is in a bad service area with no WIFI ?

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titleANSWER
The Rethink app has offline capabilities and will capture the times. For location, this is captured by GPS technology so if the device in use has GPS technology, we should be able to capture. It does not require cellular or Wi-Fi connectivity.

The Rethink development team recommends completing a test using google maps, to confirm if GPS technology is equipped on a device.

One way to test is using google maps on your device. If google maps can get the location, we likely can too.
iOS: https://support.apple.com/en-us/HT207092
Android: https://www.businessinsider.com/how-to-turn-off-location-on-android

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titleWhat if I have a Non-Billable Supervision appointment in between a Billable Appointment?

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titleANSWER
Depending on how you handle these appointments in Rethink will determine how these appointments will be billed through Tellus, see two options below:

  1. Adding nonbillable appointments during overlapping times (this would mean that essentially multiple different appointments would be sent to Tellus – this is OK per Tellus)

  2. Send appointments as-is with overlapping times (all appointments in Rethink are billable). What will happen in this instance is, when sent to Tellus, the Tellus system will actually reject them for overlapping times. When that happens, you will then be able to go into Tellus directly to adjust the RBT down by whatever time is overlapping and also a reason code to indicate overlapping times.

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titleWhen staff verifies an EVV appointment, does the parent signature have to be captured the same time?

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titleANSWER
Parent’s signature and corresponding timestamp is not reported to or required by Tellus or Medicaid. Therefore, Parent Signature can be captured at the same time or at a later date.

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titleHow do I render Telehealth/ Telemedicine Visits as part of EVV?

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titleANSWER
You will have to setup add Modifiers in Company Account > Funders [Medicaid] > Service > Modifiers. The GT or TS modifier must be used to identify the visit as Telemedicine. While scheduling a telehealth appointment, please select the Service with the applicable Telehealth Modifier.

  • The GT modifier must be used to provide Caregiver training via Telemedicine

  • The TS modifier must be used to provide RBT supervision via Telemedicine. Please note that the TS modifier is not currently supported by the Tellus<>Rethink integration. In order to render visits with TS modifiers, please send the visit to Tellus without the TS modifier. Once the visit reflects in the Tellus Worklist, edit the Visit>Procedure Codes/Mods field and add the TS Modifier.

You will Clock In/Out the appointment as usual and Approve it for EVV. The Telemedicine visit will be sent to Tellus and create an error code in the billing worklist. The biller must clear the error using the Telemedicine reason code 9168 (Telemedicine Visit). Please reference the resource here to learn more about telehealth visits and EVV.

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titleWhere can I enter the Medicaid ID for the Staff Member?

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titleANSWER
You can enter the Medicaid ID Number in the Staff Profile. Staff Members > [Select Staff] > General Information > Medicaid ID:

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titleCan I Clock In/ Out through the Rethink website on my desktop or mobile?

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titleANSWER
The Clock In/ Clock Out feature is currently only available on the Rethink Mobile App. We will provide an update once this feature is available on our web platforms.

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titleI have two Medicaid IDs for each location in my organization. What do I do?

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titleANSWER
In Company Account > Locations select Type = State License Number and add the Medicaid Id provided for the specific location.

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Ensure the clients (recipients) contain the correct location based on the Medicaid Id in the Client Profile > Location/ Facility to route them correctly to Tellus/NetSmart accounts

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