UPDATE 3/11/22: Rethink has added functionality to the Website application. This feature was previously only available on the Rethink App.
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 | Staff will be BLOCKED from taking any actions on appointments tagged as “No Authorization”. |
 | Staff will be ALLOWED to take actions on appointments tagged as “No Authorization” |
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ON RETHINK WEBSITE - VERIFICATIONS (new as of 3/11/22) How will staff or parents know they cannot take action on an appointment with NO authorization? |
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User/Action
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Website (As of 3/1/22)
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Rethink App
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When Staff hovers over verification options in the appointment detail screen
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they will see a message:
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“You are unable to verify this appointment due to this client currently lacking authorization. Please contact your admin to add an
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When user opens their appointment from the calendar menu on app, user will see message:
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authorization”
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NOTE: Parents logging in will see the message: “You are unable to verify this appointment due to this client currently lacking authorization”.
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ON RETHINK WEBSITE - Session Notes (new as of 3/11/22) |
When user clicks on the Session note tab in the appointment detail screen, they will see a message:
“You are unable to complete a session note for this appointment due to this client currently lacking authorization. Please contact your admin to add an authorization.
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Staff clicks on Session Note Tab
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ON RETHINK APP-How will staff know they cannot take action on an appointment with NO authorization? |
When user opens their appointment from the calendar menu on app, user will see message: |
You are unable to |
verify this appointment due to this client |
lacking authorization. Please contact your admin to add an |
authorization. |
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What appointments are included as No Authorization? |
Any billable appointment that has “No Authorization” added to the service and billing code in the appointment detail.
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Appointments will be tagged with “NO” Authorization when: |
Appointment Series are scheduled with NO End Date or with a later end date than the Authorization end date.
Authorization dates are modified and result in existing appointments being disconnected from the authorization.
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What appointments are NOT included as No Authorization? |
IF a funder service is Funder Billing Codes that are set up to bypass the authorization feature.
