The following setup must be completed before you are able to approve visits/ appointments
Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Check or Ensure Appointment List and Mark as Approved permissions are checked.
Watch this quick tutorial to learn how to send visits over to Tellus.
Navigate to Scheduling > Appointment List and slide the EVV Billing Review Toggle to review the EVV Appointments.
Appointments that are not sent to Tellus will have the EVV Status of Pending.
In order to send an Appointment/ Visit to Tellus, your Visit should at least have a Staff Verification.
Select the appointment(s) to be transmitted to Tellus by checking the checkboxes in the first column.
Click on the ‘Actions’ button and select Approve for EVV. The EVV Status of the selected Appointments will be updated to Approved.
NOTE: All EVV appointments from Rethink will be routed to your Tellus account based on EIN/NPI/ProviderNPIzip combination. Therefore, please ensure the following:
The EIN, NPI and ProviderNPIZip fields within the Billing Provider section of Tellus portal are not blank and are correctly populated.
The EIN in Tellus > Billing Provider matches the Company Account > Basic Information > Federal Tax Id.
The NPI in Tellus > Billing Provider matches the Company Account > Basic Information > NPI
A scheduled job will pick up appointments that have status of Approved and Date of TODAY and push them to Tellus. Once the push is complete the Status of the Appointment will be updated to Submitted.
The status update from Approved to Submitted should take about 30 minutes
Once the appointments are Submitted, Tellus will process the appointments and provide a response (in approximately 30 minutes). If there are no issues in the appointment information sent, then the EVV Status will be updated to Success status. Once the EVV Status is updated to Success then the Visit should be available in the Tellus portal. Please Note: It can take up to 4 hours for Tellus to display Rethink’s Successful Visit in the Tellus Worklist Area. If there are issues with the appointment, the EVV Status will be updated to Rejected. You can find the reason why your appointment was rejected in the Rejected Reason column of the EVV Billing Review List. You can fix the errors and then resend the visit.
4. If you need to resend an appointment that has a ‘success’ status but was rejected/ denied/ partially denied once it reached Medicaid, you can now resend these appointments via Rethink.
a. All appointments with EVV Status - Success selected (checked) and clicks on EVV Billing View > Approve for EVV.
i. Message will display: “The selected appointments have been successfully sent. Approving these visits will re-send the appointments and create new appointment records in Tellus portal. Do you want to continue?”
ii. Selecting Yes will approve the appointments and send appointments with appointment IDs appended with -A in the Rendered Services file. Each time an appointment in EVV Status = Success status is approved, the Appointment will be sent with a Appointment ID appended with letter at the end (ex. A,B, C, etc.) in the Rendered Services file.
iii. Selecting No will close the pop-up; appointments will not be approved.
b. User has a combination of Success and visits in any other EVV Status (Pending, Rejected, etc.) and clicks on EVV Billing View > Approve for EVV
i. Message will display: “Your selection also contains appointments that have been successfully transmitted. Approving these visits will re-send the appointments and create new appointment records in Tellus portal. Do you want to continue?”
ii. Selecting Yes should send appointments in EVV Status = Success with appointment IDs appended with -A in the Rendered Services file. Each time an appointment in EVV Status = Success status is approved, the Appointment should be sent with a new Appointment ID (ex. A,B, C, etc.) in the Rendered Services file.
iii. Selecting No will close the pop-up