Happy Monday! The TheraWe engineering team has been busy over the last two weeks to resolve, and also make enhancements based on feedback from our customers. If you would like to provide feedback for improvements in the young platform, we are open! Please submit via this link.
Highlights:
Improvement 1: Upgraded iOS notifications with iOS 14 to re-enable push notifications for messages and live video calling
Background: With the new release of iOS 14, the notifications framework was also updated. Our engineering team refactored our notifications to ensure that all iOS users were prompted to receive push notifications for new messages, as well as mobile call notifications for beta live video calling. (Thank you Nancy P. at Black Hills Behavior for the collaboration on this one!)
Improvement 2: Ability to Reply Directly to a Comment on a Post
Background: When a parent sends multiple videos/photos from home, the provider may want to reply directly to that comment instead of providing a general comment at the bottom. The ability to reply directly to the comment has been added to the web and mobile platforms with additional styling being released this week. (Thank you to the RL Therapy team for the collaboration on this!)
Smaller Items:
Providers ability to login directly on iOS and Andriod with their Rethink Behavioral Health login (Facebook to Facebook Messenger-style integration)
Displaying of email addresses in the Communication Center for providers to better find members they want to message with
The ability for multiple users to be in one video call and screen share (up to 10 users, all devices or web)
Focus for the Upcoming Week:
Email notification for caregivers and therapy providers new messages from the Communication Center (with a setting to toggle off email notifications)
Improving the ability to view and save PDFs on the mobile app for parents and caregivers
The ability for providers to self-service bulk invites for caregivers/parents via the TheraWe platform
Improved ability to select the type of media being attached between Caregiver Training or General Updates (see image below)
We appreciate your partnership as we work to improve caregiver engagement with every release.
Sincerely,
Kirby
TheraWe Product Team