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titleWhat if staff is in a bad service area with no WIFI ?

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titleANSWER
The Rethink app has offline capabilities and will capture the times. For location, this is captured by GPS technology so if the device in use has GPS technology, we should be able to capture. It does not require cellular or Wi-Fi connectivity.

The Rethink development team recommends completing a test using google maps, to confirm if GPS technology is equipped on a device.

One way to test is using google maps on your device. If google maps can get the location, we likely can too.
iOS: https://support.apple.com/en-us/HT207092
Android: https://www.businessinsider.com/how-to-turn-off-location-on-android

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titleWhat if I have a Non-Billable Supervision appointment in between a Billable Appointment?

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titleANSWER
Depending on how you handle these appointments in Rethink will determine how these appointments will be billed through Tellus, see two options below:

  1. Adding nonbillable appointments during overlapping times (this would mean that essentially multiple different appointments would be sent to Tellus – this is OK per Tellus)

  2. Send appointments as-is with overlapping times (all appointments in Rethink are billable). What will happen in this instance is, when sent to Tellus, the Tellus system will actually reject them for overlapping times. When that happens, you will then be able to go into Tellus directly to adjust the RBT down by whatever time is overlapping and also a reason code to indicate overlapping times.

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titleWhen staff verifies an EVV appointment, does the parent signature have to be captured the same time?

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titleANSWER
Parent’s signature and corresponding timestamp is not reported to or required by Tellus or Medicaid. Therefore, Parent Signature can be captured at the same time or at a later date.

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