De-escalation

User Story:

As a teacher or administrator who is responsible for providing incident information to the student’s guardian, I need a way to select de-escalation strategies so that I can provide documentation that shows the full picture of how we responded to the incident.

UI:

• User sees the de-escalation strategies drop down field.

• To pick or custom enter de-escalation strategy (ies), the user clicks on the drop down arrow and clicks inside the box next to their selection(s).

• To custom enter a de-escalation strategy, the user clicks in the box next Other and types their entry.

• To de-select a de-escalation strategy, the user clicks on the box next to their choice a second time.

Open

(De-escalation Strategies Drop Down)

Acceptance Criteria:

• Given a user clicks on the drop down arrow in the De-escalation field, the list of choices and a box to custom enter a de-escalation strategy will show.

• We will provide a list of de-escalation strategies. (Content team and coming soon).

• Given the user selects multiple boxes next to desired de-escalation strategies, we will include them all as part of the incident report. (See:

• There is no limit to the number of de-escalation strategies a user can select.

• De-escalation strategies are part of Incident Settings and are by default required fields but can be removed.

• The drop down for the De-escalation strategies (See image; De-escalation strategies drop down) contains the following:

  • Manage proximity

  • Increase monitoring

  • Answer straight-forward student questions

  • Address basic needs

  • Provide information to orient/remind student (e.g., to the schedule, to the current task, to expectations for what comes next)

  • Ignore challenging statements and refocus to topic

  • User Error Correction statements

  • Nonverbal redirection (e.g., pointing, tapping desk)

  • Listen to student perspective and summarize

  • Check for student understanding of the situation

  • Empathize and label/identify inappropriate behavior

  • Allow student to share emotions privately/vent

  • Verbal redirection (e.g., using student name to interrupt behavior)

  • Communicate limits (e.g., If-then, reminder of class rules/expectations and what happens when followed)

  • Present alternative behaviors/options

  • Present options to regulate

  • Present options to take a break or take space

  • Present options for how to communicate

  • Access counselor for support/intervention

  • Access security for support/intervention

  • Access colleague for support/intervention

  • Remove other students from room/area

  • Remove potentially dangerous objects from environment

User Story:

As administrator who is responsible for selecting the fields for the standard incident report for the district or organization, I need a way to select or unselect de-escalation strategies from the settings area.

UI:

• User sees the checked de-escalation field below the incident field

• The user can unselect if they do not want to include de-escalation strategies in the incident report

Open

Acceptance Criteria:

• Given a role 7 user or highest district user clicks on the incident settings, the user will see the checked de-escalation strategies below incident field and will see the field in the Create or View incident report

• Given a role 7 user or highest district user clicks on the incident settings and unchecks de-escalation strategies below incident field, the field will be removed from the Create or view versions of the incident report

User Story:

As a user with permission to view/print report, I need a way to share the de-escalation strategies used during an incident

UI:

• User sees the de-escalation strategies below the frequency field in the view/print report if remains checked in settings and the user added strategies to report

Acceptance Criteria:

• Given a user with permission to view report has de-escalation strategies that have been added to the incident report, the user will see de-escalation strategies in the view/print report version