Messaging and Video Calling with Caregivers

How do I send a message chat to a caregiver or therapy provider?

As a provider, you can send a message to other providers or caregivers via the Communication Center and message icon. For messaging, you can send a single message or group message.

Path: Side Menu>Communication Center>Message Icon

How many people can be in a message?

As a therapy provider, you can message with other providers in your organization as well as caregivers. Caregivers can message with providers of which they have access to. For messaging, you can create as large of group message as you like (but remember to be mindful and only message people that should be in the conversation)

*You can also send an Announcement to a group of caregivers or staff by tapping on the megaphone icon, on the top right corner of the screen. Choosing to send a message as an announcement will blind carbon copy (BCC) all recipients. That is to say that all recipients will receive the message, but will not be privy to others' names, email addresses, and contact information.

Need more information on sending messages?

Here is a quick video on how to send messages in TheraWe: Internal and External Messaging

Who has access to using live video calling?

Users with a therapy provider account can now make live video calls in the communication center within the mobile app or in the web app. Caregivers cannot live video call therapy providers so that providers are not disturbed while they are providing services to other clients.

Similar to live calling with Facebook, Snapchat or Slack, this is a direct call with no waiting room.

What devices does video calling work on?

Video calls can be made and received on the web platform, tablets (iOS and Android), and phones (iOS and Android). Video calling is not available on the mobile browser.

How do I make a video call?

In order to make a video call, use the side menu to navigate to the Communication Center and video call icon.

How do I schedule an upcoming call?

TheraWe’s live video functionality works similarly to FaceTime or Using Facebook Messenger where the call is made and that call rings to the person you’re connecting with. There are no calendar invites or scheduling required to use this feature.

*Please note the recipient must have TheraWe (web or mobile app) launched/open in order to receive an incoming call.

How do I share my screen?

To share your screen, utilize the screen sharing icon while in a video call. This functionality is available on the web platform, but not the mobile/tablet app.

How do I end a call?

To end a call, select the exit icon.

What happens if the other person doesn’t answer?

That is okay! You can send them a message to ask if they are still available. Today, the platform does not track missed call history.

I’m having troubles using live video, what should I do?

No worries! Just contact support@rethinkbh.com and we are here to help you.