Clocking In/Out Appointments via Rethink's Mobile App.

Owned by Kaitlyn England
Last updated: Jun 14, 2024 by Danielle Lau
3 min read

  1. Download the latest version of the Rethink BH app on your platform.

    1. Download from the App Store

    2. Download from Google Play

  2. Ensure that Location Services are turned on for the mobile device before rendering a Service requiring EVV

    1. iOS Devices : Settings > Privacy > Location Services > Rethink App > While Using the App

    2. Read more about Location Services on Apple Devices here

       

    3. Android Devices : Please read the guide to learn how to turn on Location Services for Android Devices.

    4. Additional Recommendations to improve Location Accuracy:

      1. Watch this quick video to learn how to improve location precision and capture accurate locations on iOS devices during appointment Clock In/ Clock Out on.

      2. Please note that Precise Location Setting is only available on iOS 14.0 and greater.

         

      3. Watch this quick video to learn how to improve location precision and capture accurate locations on Android devices during appointment Clock In/ Clock Out on.
        YouTube Video: Turn on or off Location Services

  3. Please watch this quick tutorial to learn how to Clock In/ Out on Rethink’s Mobile App.

     

  4. Read step by step guide to Clock-In/Out EVV Appointments on the Rethink App:

    1. Login to the Rethink App

       

       

    2. Navigate to the Appointments by tapping on the Calendar option in the Main Menu

       

       

    3. Tap on the appointment for which the services need to be rendered.

       

       

    4. Tap clock in before you start rendering the service. Your clock-in time will be registered as the Actual Start Time of the Appointment. Please note you cannot collect data or enter session notes until you clock in.

       

       

    5. Tap Collect Data to start collecting data for the visit.

       

       

    6. Tap Clock-Out to register your end time for the service(s) rendered. Please note that if you sync session without Clocking-Out then the system will auto-clock you out.

       

       

       

       

    7. Tap the signature box in the Verify tab. The Actual Start and End Time under the Verify tab will reflect the Clocked-In and Clocked-Out Time. You will not be able to manually enter Actual Start End Times. You can re-clock in/ out until the session has been synced.



      Good to know! - The Staff Member can only Clock In/ Clock out on Rethink’s mobile app. Staff Members will not be able to manually add verification times through the mobile or desktop website and will see a cannot verify appointment error.

 

Staff Verification

Visit verification should happened from mobile device. In scenario where a user fails to Clock In / Clock Out through the mobile device then the user needs to verify EVV appointments on the browser and attach a reason code. For HHAexchange, user will need to select a reason code and action taken. User will need “Override Clock In/Clock Out for EVV Appointments” permission to verify EVV appointments on the browser.