Service Replay Pop-Up | Log Rocket

UI:

• Pop-Up appears for User as they log into their account.

• To add Service Replay to their account, Users select Yes.

• To decline Service Replay and not at it to their account, User selects No thanks.

• To open the Learn more slide, the User selects Learn More.

• To close the pop-up without responding, the User selects X.

Open

(Service Replay Pop-Up)

Business Rules:

Current Users

• Current Users with access to the Education Platform will see the Pop-up immediately after logging into their account.

• Current Users without access to the Education Platform will not see the Pop-up immediately after logging into their account.

Both Current and New Users:

Selecting Yes or No thanks from Pop-Up:

• If the User selects Yes from the Pop-up, Service Replay is enabled on the User’s Account.

• If the User selects Yes from the Pop-up, Service Replay preference is automatically updated on the Users Profile Page (see Profile Page for Yes selection).

• If User selects No thanks from the Pop-up, Service Replay preference is left as the default setting on the Users Profile page. (See Profile Page for default setting.)

• If the User does not select Yes from the Pop-up, Service Replay is not enabled on the User’s Account.

• If the user does not select Yes to enable Service Replay for a platform, then that platform will not contain Service Replay.

• Users may select and de-select Service Replay as much as they wish from the Profile Page. (See Profile Page).

Selecting Learn More from the Service Replay Pop-Up:

• Selecting Learn More replaces the Service Replay Pop-Up with the Learn More Pop-Up.

• Same Rules apply for Yes or No thanks and X (close) responses on the Learn More Pop-Up (Section 2) as does the Service Replay Pop-Up.

Selecting X (Close) from both Service Replay Pop-Up and Learn More Pop-Up

• If User selects X from either Pop-Up screen, the Pop-Up disappears and the user is taken to the screen beneath the Pop-Up where all functionality on that screen is active.

• Selecting X (close) is treated as a non-selection of preference for Service Replay and the User will see the Service Replay Pop-Up immediately after logging into their account on any subsequent log-ins until a preference selection is made.

• Users can select X (close) from either Service Replay Pop-Up or Learn More Pop-Up as many times as they wish.

New Users:

• New Users who have purchased the Education Platform will see the selection option for Service Replay on their Profile page. (See Profile Page)

• If a new User who has purchased the Education Platform does not select Yes as a preference for Service Replay from their Profile Page during set-up, they will see the Service Replay Pop-up immediately after logging into their account on the second occurrence and any subsequent log-ins until such selection has been made (Yes or No thanks).

• Once a selection preference for Service Play is made, the Pop-up will no longer appear.

• Selection preference for Service Replay can be activated through either the Pop-up or the Profile Page (See Profile Page).

UI:

• Selecting Learn More from the Service Replay Pop-Up takes the user to the Learn More Pop-Up.

• To add Service Replay to their account, Users select Yes.

• To decline Service Replay and not add it to their account, User selects No thanks.

• To close the pop-up without responding, the User selects X.

• To be taken to their Profile Page, the user clicks the link for Profile Page.

Open

(Learn More screen)

Business Rules:

• Learn More Pop-Up retains the same functionality as the Service Replay Pop-Up for:

  • Yes selection

  • No thanks selection

  • X (close) selection

• Profile Page is a link that takes the User to their Profile Page. (See Profile Page).