Resolving Appointments Rejected by HHAeXchange For Caregiver.

Please read steps below to learn how to resolve appointments with Rejected EVV Status. Please note that appointments need to be reapproved Appointment List > EVV Billing View > Actions > [Approve for EVV].

After the user takes the require action on the rejected reasons, user needs to resend the appointment to HHAexchange

  1. Select the appointment(s) to be transmitted to HHAexchange by checking the checkboxes in the first column.

  2. Click on the ‘Actions’ button and select Approve for EVV. The EVV Status of the selected Appointments will be updated to Approved.

If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com

 

Caregiver Error Message

Error Code

Rejected Reason

Action

102001

Provider Tax ID is required

If the Tax ID is missing review to ensure the correct Tax ID is included under Tax ID.

Navigate to Settings>Basic Information>Federal Tax Id

102002

Provider is not found based on Provider Tax ID

Review to ensure correct Tax ID is added

Navigate to Settings>Basic Information>Federal Tax Id

102003

Provider is not active

Ensure that the Tax ID entered is Active.

Navigate to Settings>Basic Information>Federal Tax Id

 

102004

 

Invalid Provider Tax ID format

Review to ensure that Tax ID only contains numeric values with no special characters in a required format. If it’s not in the required format, please make the changes.

Navigate to Settings>Basic Information>Federal Tax Id

Format: 999999999

102005

Invalid Qualifier value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

 

102006

Multiple Caregiver records found based on Qualifier value. Please provide unique identifier

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

102007

Unique Caregiver identifier in the external system is required

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

102010

Caregiver's Date of Birth is required

Review to ensure Date of Birth is entered for the Staff. Date of birth should be correct format (MM/DD/YYYY)

Navigate to Staff Profile>General Information>Date of Birth

 

102011

Caregiver's Date of Birth value should be less than current date

Review and ensure the Caregiver's Date of Birth should not be used as a date in the future & should be less than the current date.

Navigate to Staff Profile>General Information>Date of Birth

Format: (MM/DD/YYYY)

102012

Caregiver's Last Name is required

Review and ensure the Caregiver's Last Name is entered.

Navigate to Staff Profile>General Information>Last Name

102013

Caregiver's FirstName is required

Review and ensure the Caregiver's First Name is entered.

Navigate to Staff Profile>General Information>First Name                

102014

Caregiver's Gender Is required

Review and ensure to include the Caregiver’s Gender

 Navigate to Staff Profile>Attributes>Gender

102015

 

Invalid Caregiver's Gender value

Review and ensure the Caregiver's has correct Gender include

Navigate to Staff Profile>Attributes>Gender

 

102016

 

Invalid Caregiver's Email Format

Review and ensure the Caregiver's email data is added in the correct format.

Navigate to Staff Profile>General Information>Email

Format: jjjjd@axyz.com

 

102017

 

Invalid Caregiver's Phone Number Format

Ensure to add phone number data is in the required format without any special characters (Format – 9898878776)

Navigate to Staff Profile>General Information>Phone Number

102018

Caregiver's Type is required

Please reach out to Rethink support support@rethinkbh.com

102019

Invalid Caregiver's Type value

Please reach out to Rethink support support@rethinkbh.com

 

102020

You cannot change the type of a Caregiver that has been previously assigned to a visit.

Please reach out to Rethink support support@rethinkbh.com

 

102021

Caregiver's Professional License Number is required

Review and ensure that Caregiver's Professional License Number is included

Navigate to Staff Profile>General Information>Medicaid ID

102022

Caregiver's Hire Date is required

Please reach out to Rethink support support@rethinkbh.com

102023

State is required

Review and ensure that Caregiver's State is included as NJ

Navigate to Staff Profile>General Information>NJ

102024

Zip Code is required

Review and ensure that Caregiver's Zip Code is added Navigate to Staff Profile>General Information>Zip

 

102025

 

Invalid Zip Code format

Ensure to add zip code data in the required format. Make the required changes if the format is incorrect.

Format - "071011111"

Navigate to Staff Profile>General Information>Zip code

 

102026

Records that are created with a specific ClientID must be updated using the same ClientID

Please reach out to Rethink support support@rethinkbh.com

 

102027

ClientID does not have access permission to update the Provider's Caregiver record

Please reach out to Rethink support support@rethinkbh.com to resolve permission issue.

102029

Length of the External ID cannot exceed 20 characters

Please reach out to Rethink support support@rethinkbh.com as it may be possible that external ID exceeds 20 characters.

102999

Can occur if there is an interruption in service.

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com