Resolving Appointments Rejected by HHAeXchange For EVV Visit.

Error Code

Error Message

Action

101001

Provider Tax ID is required

Review and ensure to include the Provider Tax ID

Navigate to Settings>Basic Information>Federal Tax Id

101002

Provider is not found based on Provider Tax ID

Review and ensure to include the correct Provider Tax ID

Navigate to Settings>Basic Information>Federal Tax Id

101003

Provider is not active

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com

101004

 Invalid Provider Tax ID format

Review to ensure that Tax ID only contains numeric values with no special characters and in a required format. If it’s not in the required format, please make the changes

Navigate to Settings>Basic Information>Federal Tax Id

Format: 999999999

101005

Office (qualifier and identifier) is required

Review and ensure correct NPI number is entered

Navigate to Staff>Staff Member Profile>General Information>NPI Number

If you still receiving the error message even after entering the correct NPI then please reach out to Rethink support@rethinkbh.com

101006

Invalid Office’s Qualifier value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101007

Office is not found based on Qualifier value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101008

Office is not active

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com

101009

Multiple Office records found based on Qualifier value. Please provide unique identifier.

Please review if the correct NPI has been added.

Staff>Staff Member Profile>General Information>NPI Number

101010

Member (qualifier and identifier) is required

Review and ensure to add patient Insured ID

Navigate to Clients>Client Profile>Funder>Insured ID

101011

Invalid Member's Qualifier value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101012

Member is not found based on Qualifier value

Review and ensure correct Insured ID is entered for a patient

Navigate to Clients>Client Profile>Funder>Insured ID

101013

 Member is not active

Contact MCO and determine why Member is not active. Once the issue is resolved, the user needs to reapprove the appointment in the Rethink system.

101014

Multiple Member records found based on Qualifier value. Please provide unique identifier.

Review and ensure to add patient Insured ID

Navigate to Clients>Client Profile>Funder>Insured ID

101015

Caregiver (qualifier and identifier) is required

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101016

Invalid Caregiver's Qualifier value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101017

Caregiver is not found based on Qualifier value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101018

Caregiver is not active

Ensure Caregiver is active in Rethink system. Please reach out to Rethink Support if you receive this error. support@rethinkbh.com

101019

Caregiver is not linked with Provider

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101020

Multiple Caregiver records found based on Qualifier value. Please provide unique identifier.

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101021

Visit cannot be greater than 25 hours

Change the Visit duration to be less than or equal to 25 hours

101022

 Caregiver is restricted. No Schedule can be created.

The caregiver cannot provide services until Payer removes Caregiver from the Restriction List.

101023

Caregiver was previously declined by the patient

Resolve the issue with the Caregiver

101024

Caregiver is marked as absent

Resolve the issue with the Caregiver and resend the appointment to HHAexchange by approving the appointment.

101025

Payer ID is required

Review and ensure your payer settings have below names under the settings area of your Rethink account

Navigate to Settings>Funder Settings

101026

Invalid Payer ID value

Review and ensure that the payer ID entered is correct.

Navigate to Settings>Funder Settings

101027

Payer is not active

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com

101028

There is no active contract for this visit

If Member is Active for the time period for which you are billing, then contact the MCO and request to Start of Care plan date and/or Discharge date.

101029

External VisitID is required

This error is encountered when an incorrect/invalid Appointment ID is transmitted to HHAexchange. Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101030

EVVMSID is required when EVV record needs to be updated

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101031

 EVVMSID is not found

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101032

EVVMSID does not belong to this payer

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101033

EVVMSID does not belong to this provider

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101034

Procedure Code is required

Review to ensure Service/Procedure Code is entered.

• Ensure to add a billing code & connected to a policy.

• Navigate to Settings>Funder Settings>Select applicable funder>Billing Code area

• Ensure appropriate billing code is connected to the Appointment.

101035

 Procedure Code is not found

This error may occur when the Service/Procedure Code submitted does not matches the Service/Procedure Code in HHAeXchange.

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101036

Procedure Code is not active

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com

101037

The service type was set to either Skilled or Non-Skilled for this visit when created and cannot be changed.

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101057

Call Latitude is required when EVV Clock In/Out Time is confirmed by

GPS (i.e. CallType = Mobile)

This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system

Ensure to add time under Actual Start Time of the Appointment.

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101058

Invalid Call Latitude value

This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101059

Call Longitude is required when EVV Clock In/Out Time is confirmed by

GPS (i.e. CallType = Mobile)

This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101060

Invalid Call Longitude value

This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101061

Originating Phone Number is required when EVV Clock In/Out

Time is confirmed by Telephony (i.e. CallType = Telephony)

Review & Ensure to include Originating Phone Number of the mobile device used during the appointment. Make sure not to use any special characters.

Format -  9999999999

101062

 Invalid Originating Phone Number format

Review and ensure that phone number data is in the required format. Make the required changes if needed.

Format -  9999999999

101063

Service Address is required when EVV Clock In/Out Time is confirmed via EVV

Ensure to include Individual Street Address

101064

AddressLine1 is required when EVV Clock In/Out Time is confirmed via EVV

Ensure to include individual Address

Navigate to Clients>Client demographics>Address first line

101065

City is required when EVV Clock In/Out Time is confirmed via EVV

Ensure to include individual city

Navigate to Clients>Client demographics>City

101066

State Code is required when EVV Clock In/Out Time is confirmed via EVV

Ensure to include individual state

Navigate to Clients>Client demographics>State

101067

Zip Code is Required when EVV Clock In/Out Time is confirmed via EVV

Ensure to include individual zipcode

Navigate to Clients>Client demographics>Zip code

101068

 Invalid Zip Code format

Review and ensure Zip code digit should not be less than 5 digit or more than 9 digit with a correct format i.e 12345. Make changes if needed.

 Navigate to Clients>Client demographics>Zip code

101070

Invalid Duties (Performed Task/Refused Task) field value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101071

A missed visit request must not

contain Clock In/Out information

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101072

Missed Visit Reason Code is required when Missed flag is marked as True

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101073

Invalid Missed Visit Reason Code value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101074

Missed Visit Reason Code is not active

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101075

Missed Visit Action Code is required when Missed flag is marked as True

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101076

Invalid Missed Visit Action Code value

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101077

Missed Visit Action Code is not active

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101078

Edit Visit Reason Code is required

Ensure that user selects a reason code during staff verification.

Navigate to Verification>Staff verification>Reason code

101079

Invalid Edit Visit Reason Code value

User needs to ensure to add correct reason code when editing a Visit Reason Code under Verification>Staff verification>Reason code

101080

Edit Visit Reason Code is not active

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com

101081

Edit Visit Action Code is required

Ensure that user selects a Action Code under Verification> Staff verification>Reason code

101082

Invalid Edit Visit Action Code value

User needs to ensure to add correct action code when editing under Verification>Staff verification>action code

101083

Edit Visit Action Code is not active

Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com

101084

External Invoice Number, Total Billed Amount, Total Units Billed, Contract Rate and Diagnosis Codes fields are required when visit is billed in the Provider’s third party EVV System

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101085

Another Visit is using the same time in full or in part

Overlapped Shift times are not allowed. User needs to correct the times so they are not sharing the same time for a visit.

101086

 Visit is already billed

If user is attempting to edit the visit, and the visit has been billed in HHAeXchange, this action is not permitted. Adjustments would be need & then re-billed to the Payer.

101087

The number of input records exceed the max limit per submission

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101088

Visit date is not in range of Eligibility Start and End date

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101089

Records that are created with a specific ClientID must be updated using the same ClientID

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101090

ClientID does not have access permission to update the Provider's Visit record

Ensure appropriate user permissions are set up. Navigate to Settings>Staff Member Settings>Roles>Scheduler Permissions to make necessary changes.

101091

Schedule Date should be the visit day or the next day of the visit (inclusive of EVV)

Ensure to select correct & Schedule, Visit and EVV Start/End date and/or time

101092

Length of the Member’s Identifier cannot exceed max characters of the Qualifier. Refer to the endpoint description for this field

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101093

Length of the Caregiver’s Identifier cannot exceed max characters of the Qualifier. Refer to the endpoint description for this field

Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101094

Length of the External Visit ID cannot exceed 30 characters

 Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101095

Length of the EVVMSID cannot exceed 64 characters

 Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101096

The external evvmsid contains invalid characters. Please only use alphanumeric characters in addition to '-' and '_'

 Please reach out to Rethink support if you receive this error. support@rethinkbh.com

101999

Can occur if there is an interruption in service

Contact HHAeXchange to inquire and to determine the resolution. edisupport@hhaexchange.com