Netsmart (Tellus) EVV FAQ's

NOTE: This FAQ is an evolving document that we will continue to post questions received from customers that we have been able to provide answers for. We are working closely with Tellus to ensure all EVV questions will be answered as soon as possible.

ANSWER You can only see the clock in button at or after the scheduled time of the visit. You will not be able to Clock In before the Scheduled Start Time of the Visit. Additionally, you will not be able to clock in/ out of appointments for previous day(s).

ANSWER No, you will not be required to Clock In/Out for Travel or Non-Billable Appointments if they contain an EVV Service. However, these appointments will continue to appear in the EVV Billing View.

ANSWER You can select the Place of Service as 03-School or 99-Other Place of Service and enter the Scheduled Address within the Location Address field in the Appointment. The actual location will be captured by your device during the clock in/ out process.

ANSWER You can continue scheduling visits and rendering services even though Authorizations are not available in Tellus. However, please ensure you only push visits to Tellus after the Authorizations are available to prevent any Rejections.

ANSWER The Rethink app has offline capabilities and will capture the times. For location, this is captured by GPS technology so if the device in use has GPS technology, we should be able to capture. It does not require cellular or Wi-Fi connectivity.

The Rethink development team recommends completing a test using google maps, to confirm if GPS technology is equipped on a device.

One way to test is using google maps on your device. If google maps can get the location, we likely can too.
iOS: https://support.apple.com/en-us/HT207092
Android: https://www.businessinsider.com/how-to-turn-off-location-on-android