Rescheduled Cancelled Appointment Updates
Learn more about the improvements made to appointments that are cancelled and later rescheduled that are available on the Desktop and Mobile Browser
Update | Description | Good To Know |
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New Status | When a cancelled appointment is rescheduled the original appointment will now display with the status, Cancelled- Rescheduled
Desktop Mobile Browser Mobile App
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New Filter in Appointment List |
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Cancelled Appointment Options | After an appointment is rescheduled, the appointment with status cancelled-rescheduled will no longer appear as an option when users are rescheduling cancelled appointments. |
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Cancelled appointments will remain on calendar | The original appointment will still be displayed as a cancelled appointment on the users calendar. Desktop: Mobile Browser: Mobile App:
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Restrict Users from deleting appointments | Cancelled-Rescheduled Appointments may not be deleted. |
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Audit Trail- Original appointment | In the audit trail for the original appointment, the Action record will display: Status: New Value Cancelled-Rescheduled Rescheduled Appt ID: ( This is the ID of the appointment that was the reschedule) If the rescheduled appointment is deleted, a new status change will also be recorded in the original appointment.
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Audit Trail- Rescheduled appointment | In the audit trail for the rescheduled appointment, user will see “cancelled appointment id” under the Modified field with reference to the cancelled appointment Id. |
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New appointment list filter | Users may filter for cancelled-rescheduled appointments |
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Appointment List Error Message Updates
Users will receive the error message below when selecting when trying to Delete Cancelled-Rescheduled appointments using the Actions>Delete function.
Users without Global Lock permissions or that have been provided a Global Lock Exception will receive the error message when selecting appointments and selecting the Actions>Delete option.
Users will receive the error message below when selecting appointments that are locked, in cancelled rescheduled status, or that the staff does not not have permission to access due to their scheduler permissions set by their company administrator.