Cancellations Report

This report can be pulled to show you how many times a certain staff or client has cancelled their appointments, the reasoning behind that cancellation, if the appointment was able to be rescheduled, etc.

Step	Description	Helpful Information

Step

Description

Helpful Information

Navigating to the Cancellations Report

From the Reporting Dashboard, select Cancellations under the Scheduling reports section

Users with permission “View/Download Scheduling Reports” will be able to view/download this report

Generating the Cancellations Report

Enter the Date Range you are pulling for, Select the Cancellation Type (Staff or Client), and Click Update or Export to Excel

Suggested to run the report twice to get information in regards to both staff and client cancellations
After clicking Update, prior to exporting to excel, you will see a limited number of fields including Staff or Client Name, Title of Staff, Location assigned to staff/client, # of cancellations, and the percentage of cancelled appointments that have been rescheduled

Exporting to Excel

See example of the Details tab in a Cancellations Report below:

When you export to excel, you will see two tabs. The Summary tab will be the same information that displayed prior to exporting. The Details tab will include additional information such as the date and start/end time of each appointment cancelled, service name, and Cancellation Sub Types (If created under the Company Account)