Enabling and Setting up EVV for your Account with Tellus

1. Please reach out to your Account Manager or the Rethink Support team at support@rethinkbh.com to enable EVV for your account in Rethink.

   1. Please ensure your Company Account> Basic Information section is setup with correct NPI(National Provider Identifier), Medicaid ID and EIN (Federal Tax ID # and match with the corresponding details in the Tellus account. These are critical fields required for Tellus and will cause visit rejections if not added.

2. Company Account -

1. Navigate to Company Account > Basic Information

   1. Navigate to the Name field

   2. Update the Company Name to EXACTLY MATCH the Name in the Tellus > Billing Provider section

   3. Navigate to the Medicaid ID field

   4. Update the Medicaid ID to EXACTLY MATCH the Medicaid ID in the Tellus > Billing Provider section

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2. Funders associated with appointments requiring EVV should have the EVV Verification Setting to Tellus

   1. Navigate to Company Account > Funders > Medicaid > [Edit]

   2. Select ‘Tellus’ as a value for Electronic Visit Verification
      Please note that you will see the Electronic Visit Verification field only when EVV is turned ON for your account (Step 1)

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3. Users Clocking In/ Clocking Out should have Verify Appointments permission

   1. Navigate to Company Account > Roles > Edit Permissions > Scroll to Scheduler Permissions > Ensure the Verify Appointments is checked
      
      

4. Schedule Appointments in the Individual Calendar for the clients in Rethink’s website.

5. Ensure the Medicaid ID # is populated for Staff Members who will be performing the services. Please note that not populating the Medicaid ID # for the provider may result in a Claim Denial.

   1. You can update the Medicaid ID # in Staff Member Profile > General Information > Medicaid ID
      
      

       

   2. Ensure all clients that will be billed through Tellus have a Referring Physician {First Name, Last Name, and NPI Number added in the Client Profile > Referring Providers > Add New.
      
      

Once added to the client’s Referring Provider page, the Referring Provider must also be selected on the Client’s Authorizations:

Failure to add Referring Physician Names and NPI will result in Rejections of visits.

Related Articles:

• Clocking In/ Out Appointments via Rethink's Mobile App

• Approving visits to be sent to Tellus

• Resolving Appointments Rejected by Tellus

• Understanding EVV and Kareo

• Tellus EVV FAQs