Disabled Billing Export Download Button

In response to users reporting performance-related issues when generating large data billing export downloads, we have added two updates to improve the user's experience that will also help improve our system performance:

1. Updated “Download” button

2. Disable download button

• Navigate to the Reporting Dashboard

• Click on ‘Billing Export’

• The download button is now Blue and displays with the text Download Now. (previously “download file”)

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After the user clicks on the “Download Now” button it will turn grey and be disabled until the report is generated.

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Good to Know:

• The button will remain disabled until the report for the selected date range is either downloaded onto the user's computer or an email is sent.

• By disabling the button users will easily know that their request is in process.

• The download button will also become actionable if the user enters different report dates. This way multiple reports can still be run if needed.

• If a report is still pending for one user, when different users log into the billing export the download now button will be actionable.

  • For now, if a report is in the process of being generated for one user and other users select the same report dates, the button will be greyed out for all users. This issue will be addressed in an upcoming enhancement.

• If the user reloads the page or navigates away from the page and back while a report(s) is generating, the ‘Download Now’ button will remain greyed out and all filter selections will remain set for any ongoing reports until the export is downloaded or emailed.