What Do Orange Appointments Mean?

There are 3 reasons why your appointments may turn ORANGE.

Don't worry you can still verify staff time, capture parent verifications

and complete session notes.

Reason 1:

Missing Billing Information

Your system administrator may have set up your Rethink account to allow users to schedule although there may be missing billing information.

To check if there is missing billing information, open the appointment then click on Warnings 

Reason 2: (Most likely to occur)

Appointments that are part of a Repeating Series that extend beyond the Authorization.

TIP: We recommend you avoid scheduling beyond the authorization end date when possible since this will result in more administrative maintenance to find 

appointments and then reconnect to the new authorization once it has been entered.

Our system will tag any appointments that are part of the Series but extend beyond the Authorization you selected with "No Authorization".

These appointments can be connected to the new Authorization after it has been entered.

Reason 3: Highly Requested Feature to add a "placeholder" authorization is now available

An appointment was scheduled and connected to an Authorization that has been marked as "Pending".

An Authorization can be entered as "Pending". 

A pending authorization acts as a "placeholder" until you receive the official authorization.

Appointments can be scheduled against the Pending Authorization and our system will tag those appointments

with the Funder, ServiceLine, ServiceName, BillingCode and "Pending Authorization".