Resolving Appointments Rejected by HHAeXchange For EVV Visit
Please read steps below to learn how to resolve appointments with Rejected EVV Status. Please note that appointments need to be reapproved Appointment List > EVV Billing View > Actions > [Approve for EVV]. If you encounter a Rejected Reason that is not in the list below then please reach out to support@rethinkbh.com
After the user takes the require action on the rejected reasons, user needs to resend the appointment to HHAexchange
Select the appointment(s) to be transmitted to HHAexchange by checking the checkboxes in the first column.
Click on the ‘Actions’ button and select Approve for EVV. The EVV Status of the selected Appointments will be updated to Approved.
Electronic Visit Verification
Error Code | Error Message | Action |
101001 | Provider Tax ID is required | Review and ensure to include the Provider Tax ID Navigate to - Company Account > Basic Information > Tax Id |
101002 | Provider is not found based on Provider Tax ID | Review and ensure to include the correct Provider Tax ID Navigate to - Company Account > Basic Information > Tax Id |
101003 | Provider is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101004 | Invalid Provider Tax ID format | Review to ensure that Tax ID only contains numeric values with no special characters and in a required format. If it’s not in the required format, please make the changes. Format: 999999999 |
101005 | Office (qualifier and identifier) is required | Review and ensure correct NPI number is entered Navigate to - Staff Member Profile > General Information > NPI Number If you still receiving the error message even after entering the correct NPI then please reach out to Rethink support@rethinkbh.com |
101006 | Invalid Office’s Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101007 | Office is not found based on Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101008 | Office is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101009 | Multiple Office records found based on Qualifier value. Please provide unique identifier. | Please review if the correct NPI has been added. Staff Member Profile > General Information > NPI Number |
101010 | Member (qualifier and identifier) is required | Review and ensure to add patient Insured ID Navigate to - Client > Funder > Insured ID |
101011 | Invalid Member's Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101012 | Member is not found based on Qualifier value | Review and ensure correct Insured ID is entered for a patient Navigate to -Client > Funder > Insured ID |
101013 | Member is not active | Contact MCO and determine why Member is not active. Once the issue is Resolved. The user needs to reapprove the appointment in the Rethink system. |
101014 | Multiple Member records found based on Qualifier value. Please provide unique identifier. | Review and ensure to add patient Insured ID Navigate to - Client > Funder > Insured ID |
101015 | Caregiver (qualifier and identifier) is required | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101016 | Invalid Caregiver's Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101017 | Caregiver is not found based on Qualifier value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101018 | Caregiver is not active | Ensure Caregiver is active in Rethink system. Please reach out to Rethink Support if you receive this error support@rethinkbh.com |
101019 | Caregiver is not linked with Provider | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101020 | Multiple Caregiver records found based on Qualifier value. Please provide unique identifier. | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101021 | Visit cannot be greater than 25 hours | Change the Visit duration to be less than or equal to 25 hours |
101022 | Caregiver is restricted. No Schedule can be created. | The caregiver cannot provide services until Payer removes Caregiver from the Restriction List. |
101023 | Caregiver was previously declined by the patient | Resolve the issue with the Caregiver |
101024 | Caregiver is marked as absent | Resolve the issue with the Caregiver and resend the appointment to HHAexchange by approving the appointment. |
101025 | Payer ID is required | Review and ensure your payer setting have below names under the company account Navigate to - Company account > Funder |
101026 | Invalid Payer ID value | Review and ensure that the payer ID entered is correct. Navigate to - Company account > Funder |
101027 | Payer is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101028 |
There is no active contract for this visit | If Member is Active for the time period for which you are billing, then contact the MCO and request to Start of Care plan date and/or Discharge date. |
101029 | External VisitID is required | This error is encountered when an incorrect/invalid Appointment ID is transmitted to HHAexchange. Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101030 | EVVMSID is required when EVV record needs to be updated | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101031 | EVVMSID is not found | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101032 | EVVMSID does not belong to this payer | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101033 | EVVMSID does not belong to this provider | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101034 | Procedure Code is required | Review to ensure Service/Procedure Code is entered.
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101035 |
Procedure Code is not found | This error may occur when the Service/Procedure Code submitted does not matches the Service/Procedure Code in HHAeXchange. Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101036 | Procedure Code is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101037 | The service type was set to either Skilled or Non-Skilled for this visit when created and cannot be changed. | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101057 | Call Latitude is required when EVV Clock In/Out Time is confirmed by GPS (i.e. CallType = Mobile) | This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system Ensure to add time under Actual Start Time of the Appointment. Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101058 | Invalid Call Latitude value | This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101059 | Call Longitude is required when EVV Clock In/Out Time is confirmed by GPS (i.e. CallType = Mobile) | This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101060 | Invalid Call Longitude value | This error may occur when the appointment Clock In Latitude Co-ordinates are not sent through the system Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101061 | Originating Phone Number is required when EVV Clock In/Out Time is confirmed by Telephony (i.e. CallType = Telephony) | Review & Ensure to include Originating Phone Number of the mobile device used during the appointment. Make sure not to use any special characters. Format - 9999999999 |
101062 | Invalid Originating Phone Number format | Review and ensure that phone number data is in the required format. Make the required changes if needed. Format - 9999999999 |
101063 | Service Address is required when EVV Clock In/Out Time is confirmed via EVV | Ensure to include Individual Street Address |
101064 | AddressLine1 is required when EVV Clock In/Out Time is confirmed via EVV | Ensure to include individual Address Navigate to - Client demographics >Address first line |
101065 | City is required when EVV Clock In/Out Time is confirmed via EVV | Ensure to include individual city Navigate to - Client demographics > City |
101066 | State Code is required when EVV Clock In/Out Time is confirmed via EVV | Ensure to include individual state Navigate to - Client demographics > State |
101067 | Zip Code is Required when EVV Clock In/Out Time is confirmed via EVV | Ensure to include individual zipcode Navigate to - Client demographics > Client demographics > Zip code |
101068 | Invalid Zip Code format | Review and ensure Zip code digit should not be less than 5 digit or more than 9 digit with a correct format i.e 12345. Make changes if needed. Navigate to - Client demographics > Zip code |
101070 | Invalid Duties (Performed Task/Refused Task) field value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101071 | A missed visit request must not contain Clock In/Out information | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101072 | Missed Visit Reason Code is required when Missed flag is marked as True | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101073 | Invalid Missed Visit Reason Code value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101074 | Missed Visit Reason Code is not active | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101075 | Missed Visit Action Code is required when Missed flag is marked as True | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101076 | Invalid Missed Visit Action Code value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101077 | Missed Visit Action Code is not active | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101078 | Edit Visit Reason Code is required | Ensure that user selects a reason code during staff verification. Navigate to - Verification > Staff verification> Reason code |
101079 | Invalid Edit Visit Reason Code value | User needs to ensure to add correct reason code when editing a Visit Reason Code under Verification > Staff verification> Reason code |
101080 | Edit Visit Reason Code is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101081 | Edit Visit Action Code is required | Ensure that user selects a Action Code under Staff Verification > Staff verification> Reason code |
101082 | Invalid Edit Visit Action Code value | User needs to ensure to add correct action code when editing under Verification > Staff verification> action code |
101083 | Edit Visit Action Code is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101084 | External Invoice Number, Total Billed Amount, Total Units Billed, Contract Rate and Diagnosis Codes fields are required when visit is billed in the Provider’s third party EVV System | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101085 | Another Visit is using the same time in full or in part | Overlapped Shift times are not allowed. User needs to correct the times so they are not sharing the same time for a visit. |
101086 | Visit is already billed | If user is attempting to edit the visit, and the visit has been billed in HHAeXchange, this action is not permitted. Adjustments would be need & then re-billed to the Payer. |
101087 | The number of input records exceed the max limit per submission | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101088 | Visit date is not in range of Eligibility Start and End date | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101089 | Records that are created with a specific ClientID must be updated using the same ClientID | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101073 | Invalid Missed Visit Reason Code value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101074 | Missed Visit Reason Code is not active | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101075 | Missed Visit Action Code is required when Missed flag is marked as True | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101076 | Invalid Missed Visit Action Code value | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101077 | Missed Visit Action Code is not active | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101078 | Edit Visit Reason Code is required | Ensure that user selects a reason code during staff verification. Navigate to - Verification > Staff verification> Reason code |
101079 | Invalid Edit Visit Reason Code value | User needs to ensure to add correct reason code when editing a Visit Reason Code under Verification > Staff verification> Reason code
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101080 | Edit Visit Reason Code is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101081 | Edit Visit Action Code is required | Ensure that user selects a Action Code under Staff Verification > Staff verification> Reason code |
101082 | Invalid Edit Visit Action Code value | User needs to ensure to add correct action code when editing under Verification > Staff verification> action code |
101083 | Edit Visit Action Code is not active | Contact HHAeXchange to rectify this issue. edisupport@hhaexchange.com |
101084 | External Invoice Number, Total Billed Amount, Total Units Billed, Contract Rate and Diagnosis Codes fields are required when visit is billed in the Provider’s third party EVV System | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101085 | Another Visit is using the same time in full or in part | Overlapped Shift times are not allowed. User needs to correct the times so they are not sharing the same time for a visit. |
101086 | Visit is already billed | If user is attempting to edit the visit, and the visit has been billed in HHAeXchange, this action is not permitted. Adjustments would be need & then re-billed to the Payer. |
101087 | The number of input records exceed the max limit per submission | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101088 | Visit date is not in range of Eligibility Start and End date | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101089 | Records that are created with a specific ClientID must be updated using the same ClientID | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101090 | ClientID does not have access permission to update the Provider's Visit record | Ensure appropriate user permission are set under Company account > Roles. Navigate to- Company account > Roles > Scheduler to make necessary changes. |
101091 | Schedule Date should be the visit day or the next day of the visit (inclusive of EVV) | Ensure to select correct & Schedule, Visit and EVV Start/End date and/or time |
101092 | Length of the Member’s Identifier cannot exceed max characters of the Qualifier. Refer to the endpoint description for this field | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101093 | Length of the Caregiver’s Identifier cannot exceed max characters of the Qualifier. Refer to the endpoint description for this field | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101094 | Length of the External Visit ID cannot exceed 30 characters | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101095 | Length of the EVVMSID cannot exceed 64 characters | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101096 | The external evvmsid contains invalid characters. Please only use alphanumeric characters in addition to '-' and '_' | Please reach out to Rethink support if you receive this error. support@rethinkbh.com |
101999 | Can occur if there is an interruption in service | Contact HHAeXchange to inquire and to determine the resolution. edisupport@hhaexchange.com |