Rethink Support HIPAA Compliant Recording Tool (Capture User Session Activity)

We have added a HIPAA-compliant recording tool that will allow our support and development teams to have better visibility of steps users have taken during their sessions that may result in technical issues.

Here is what you need to know:

Under the staff member tab, we added a new section called Preference Center.

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Good to Know:

• By default, all staff members will have the option “I am OK with Rethink recording my log in activity to help identify and resolve support related issues.” checked.

• The staff preference center is designated for administrators with Role 4 permission to have control over which user account Rethink will capture recordings.

• When this option is checked any activity that staff takes in their account will be recorded when logged in on the desktop or mobile browser applications. (Later release will include the Rethink App).

Go to company account>Roles

Choose the role permission>Staff Preference Center>Edit Op-In for Rethink to record log staff activity to help identify and resolve support related issues.

Good to Know:

By Default- Only Role 4 users will have the permission selected.

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Good to Know: We recommend providing this permission to super users only.