Cancel an Appointment
Learn how to cancel your billable appointments
Learn how to reschedule cancelled appointments
Description | How to Desktop | How to Mobile | Good to Know! |
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Choose the type of Cancellation | Open your appointment & go to the Cancellation Options Choose whether the Family Cancelled or the Staff Cancelled the appointment 
| Open you appointment & select Edit Occurrence  Select Cancellation Type:
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Enter cancellation details | Select: Cancellation Type, Sub-Type and if the appointment needs to rescheduled If applicable, add any notes, then select SAVE | Select: Cancellation Type, Sub-Type and if the appointment needs to rescheduled If applicable, add any notes, then select SAVE |
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Cancelled Appointment | Cancelled appointments will display with a red exclamation point
| Cancelled appointments will display with red lines through them:
| If the appointment is cancelled and needs to be rescheduled the appointment status will display as: Cancelled - Needs Reschedule OR Cancelled - Cannot Reschedule |
Link Cancelled appointment to Rescheduled Appointment | To link an appointment as a rescheduled appointment Select “This appointment is a reschedule” The below pop-up will appear & you will see a list of appointments to choose from under Cancelled appointments Select the cancelled appointment you would like to link for reporting purposes Select if you would like to insert the linked appointment’s billing information When complete Click SAVE | To link an appointment as a reschedule Select “This appointment is a reschedule” The below pop-up will appear & you will see a list of appointments to choose from under Cancelled appointments Select the cancelled appointment you would like to link for reporting purposes Select if you would like to insert the linked appointment’s billing information When complete Select UPDATE
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